Chapter 6 - Stakeholder Analysis Flashcards
What are the generic stakeholders categories?
Customers Partners Suppliers Regulators Competitors
Employees
Managers
Owners
What strategy should be applied for stakeholders with:
Low influence and low interest
Ignore
What strategy should be applied for stakeholders with:
Low influence and some/high interest
Keep informed
What strategy should be applied for stakeholders with:
Some influence and low interest
Keep onside
What strategy should be applied for stakeholders with:
High influence and low interest
Watch
What strategy should be applied for stakeholders with:
High influence and some interest
Keep satisfied
What strategy should be applied for stakeholders with:
High influence and high interest
Active management
Give two examples of how key stakeholders who are negatively inclined towards a project can be managed
Find personal benefit
Find more powerful stakeholder
Give an example of a stakeholder classification scheme
Champion Supporter Neutral Critic Opponent Blocker
What is a RACI (RASCI) chart used for?
Indicates a stakeholder’s involvement with a project task
What is Soft Systems Methodology?
Way of understanding complex real-world situations
What are the five stages of Soft Systems Methodology?
Situation identified
Stakeholder perspectives sought
Model each perspective
Compare models to find consensus
Actions to address situation by implementing consensus model
What is Worldview?
CATWOE
Stakeholder beliefs about the organisation or system which explain why it exists and what it should be doing.
What is Transformation?
CATWOE
Principal business activity
What is Customer?
CATWOE
Who is on the receiving end of the transformation.
Different stakeholders will have differing views of who their customers are/ should be.
