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Business Sarfaraz > Chapter 4 - Business Analysis Process Model > Flashcards

Chapter 4 - Business Analysis Process Model Flashcards

1
Q

What are the six stages of Isaksen and Treffinger problem solving model?

A 
Mess finding
Data finding
Problem finding
Idea finding
Solution finding
Acceptance finding
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2
Q

What is Mess finding concerned with?

A

Complexity of the problem situation.

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3
Q

What is Data finding?

A

Identifying where information can be quantified and supporting data obtained.

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4
Q

What is Problem finding?

A

Identifying the real problem and not just symptoms

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5
Q

What is idea finding?

A

Generating ideas of how to solve the problem.

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6
Q

What is Solution finding focussed on?

A

Ideas that can provide solutions

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7
Q

What is Acceptance finding?

A

Gaining business acceptance of the solution.

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8
Q

What are the stages of the Business Analysis Process Model?

A 
Investigate situation
Consider perspectives
Analyse needs
Evaluate options
Define requirements
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9
Q

What is OSCAR used to remember?

A

Terms of reference within a project.

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10
Q

What is the procedure for investigating a problem situation?

A

Study background material

Carry out initial investigation with stakeholders

Document results of the investigation

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11
Q

What are the inputs to investigating a problem situation?

A

Terms of reference

MOST

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12
Q

What are the outputs from investigating the problem situation?

A

View of existing business situation

List of issues/problems

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13
Q

What techniques may be used to investigate the problem situation?

A

Interviews, observations, workshops

Quantitative: surveys, sampling, document analysis

Rich pictures

Mind maps

Spaghetti maps

Fishbone diagrams

Business process models

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14
Q

What is business activity modelling used for?

A

Analysing stakeholder perspectives by considering the business activities required to fulfil a particular perspective.

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15
Q

What are the objectives of considering stakeholder perspectives?

A

Uncover stakeholder values and beliefs

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16
Q

What is the procedure for considering perspectives?

A

Identify stakeholders

Investigate values, beliefs, priorities

BAMs

Explore and resolve conflicts

Consensus BAM

17
Q

What are the inputs to considering stakeholder perspectives?

A

Terms of reference

MOST

Identified stakeholders

18
Q

What are the outputs of considering stakeholder perspectives?

A

Power/interest grid

Stakeholder perspectives

BAMs

Consensus BAM

19
Q

What are the techniques for considering stakeholder perspectives?

A

Investigation and negotiation

Stakeholder identification and analysis

CATWOE

BAM

20
Q

What is the focus of the Analyse Needs stage of Business Activity Process Model?

A

Identify where improvements can be made to the business system.

21
Q

What is Gap-Analysis?

A

Current system is compared with desired system to understand what needs to change

22
Q

What are the inputs to the Analyse Needs stage?

A

Consensus BAM

View of existing business system

Business values and MOST

23
Q

What are the outputs of the Analyse Needs stage?

A

Identified areas of weakness

As is and to be process models

List of potential improvements

24
Q

What techniques are used during the Analyse Needs stage?

A

Gap analysis

Activity analysis

Business process modelling

25
Q

What is the objective of the Evaluating Options stage?

A

Collect together range of potential changes

26
Q

What is the procedure for Evaluating Options?

A

Identify range of options

Explore acceptability and reduce shortlist

Develop and document each option in detail, considering business, technical and financial feasibility of each

Develop business case and recommendations

27
Q

What are the inputs to the Evaluate Options stage?

A

Project initiation document

Business values and MOST

List of potential improvements to the business system

28
Q

What are the Outputs to the Evaluate Options stage?

A

Shortlist of business options

Business case

29
Q

What techniques are used in the Evaluate Options stage?

A

Business options identification

Cost-benefit Analysis

Impact analysis

Risk analysis

30
Q

What is the objective of the Define Requirements stage?

A

Produce well-formed requirements document

31
Q

What is the procedure for the Define Requirements stage?

A

Elicit and analyse business requirements

Document and manage the requirements

Validate documented requirements

32
Q

What are the inputs to the Define Requirements stage?

A

Project initiation document

Selected option

Business values and MOST

33
Q

What are the outputs from the Define Requirements stage?

A

To be process models

Job definitions

Revised organisation structure

Validated requirements document

34
Q

What are the techniques used at the Define Requirements stage?

A

Business process modelling

Job design

Investigation techniques

Requirements elicitation, analysis and validation

Requirements documentation

IT systems modelling techniques

35
Q

What is the procedure for the Delivering Requirements stage?

A

Decide lifecycle and approach

Design and develop business change solution

Support planning and implementation

Review predicted benefit

Identify actions to realised the benefits

36
Q

What are the Inputs to the Deliver Changes stage?

A

Business change process

IT software solution

Business Case

37
Q

What are the outputs to the Deliver Changes stage!

A

Business Change plan

Comms plan

Training approach/materials

Revised job roles

Benefits plan

Benefits review Doc

38
Q

What are the techniques used during the Deliver Changes stage?

A

Use case descriptions

Decision tables

State charts

Benefits planning

Business Sarfaraz (14 decks)

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