Chapter 4 - Business Analysis Process Model Flashcards
What are the six stages of Isaksen and Treffinger problem solving model?
Mess finding Data finding Problem finding Idea finding Solution finding Acceptance finding
What is Mess finding concerned with?
Complexity of the problem situation.
What is Data finding?
Identifying where information can be quantified and supporting data obtained.
What is Problem finding?
Identifying the real problem and not just symptoms
What is idea finding?
Generating ideas of how to solve the problem.
What is Solution finding focussed on?
Ideas that can provide solutions
What is Acceptance finding?
Gaining business acceptance of the solution.
What are the stages of the Business Analysis Process Model?
Investigate situation Consider perspectives Analyse needs Evaluate options Define requirements
What is OSCAR used to remember?
Terms of reference within a project.
What is the procedure for investigating a problem situation?
Study background material
Carry out initial investigation with stakeholders
Document results of the investigation
What are the inputs to investigating a problem situation?
Terms of reference
MOST
What are the outputs from investigating the problem situation?
View of existing business situation
List of issues/problems
What techniques may be used to investigate the problem situation?
Interviews, observations, workshops
Quantitative: surveys, sampling, document analysis
Rich pictures
Mind maps
Spaghetti maps
Fishbone diagrams
Business process models
What is business activity modelling used for?
Analysing stakeholder perspectives by considering the business activities required to fulfil a particular perspective.
What are the objectives of considering stakeholder perspectives?
Uncover stakeholder values and beliefs
What is the procedure for considering perspectives?
Identify stakeholders
Investigate values, beliefs, priorities
BAMs
Explore and resolve conflicts
Consensus BAM
What are the inputs to considering stakeholder perspectives?
Terms of reference
MOST
Identified stakeholders
What are the outputs of considering stakeholder perspectives?
Power/interest grid
Stakeholder perspectives
BAMs
Consensus BAM
What are the techniques for considering stakeholder perspectives?
Investigation and negotiation
Stakeholder identification and analysis
CATWOE
BAM
What is the focus of the Analyse Needs stage of Business Activity Process Model?
Identify where improvements can be made to the business system.
What is Gap-Analysis?
Current system is compared with desired system to understand what needs to change
What are the inputs to the Analyse Needs stage?
Consensus BAM
View of existing business system
Business values and MOST
What are the outputs of the Analyse Needs stage?
Identified areas of weakness
As is and to be process models
List of potential improvements
What techniques are used during the Analyse Needs stage?
Gap analysis
Activity analysis
Business process modelling
What is the objective of the Evaluating Options stage?
Collect together range of potential changes
What is the procedure for Evaluating Options?
Identify range of options
Explore acceptability and reduce shortlist
Develop and document each option in detail, considering business, technical and financial feasibility of each
Develop business case and recommendations
What are the inputs to the Evaluate Options stage?
Project initiation document
Business values and MOST
List of potential improvements to the business system
What are the Outputs to the Evaluate Options stage?
Shortlist of business options
Business case
What techniques are used in the Evaluate Options stage?
Business options identification
Cost-benefit Analysis
Impact analysis
Risk analysis
What is the objective of the Define Requirements stage?
Produce well-formed requirements document
What is the procedure for the Define Requirements stage?
Elicit and analyse business requirements
Document and manage the requirements
Validate documented requirements
What are the inputs to the Define Requirements stage?
Project initiation document
Selected option
Business values and MOST
What are the outputs from the Define Requirements stage?
To be process models
Job definitions
Revised organisation structure
Validated requirements document
What are the techniques used at the Define Requirements stage?
Business process modelling
Job design
Investigation techniques
Requirements elicitation, analysis and validation
Requirements documentation
IT systems modelling techniques
What is the procedure for the Delivering Requirements stage?
Decide lifecycle and approach
Design and develop business change solution
Support planning and implementation
Review predicted benefit
Identify actions to realised the benefits
What are the Inputs to the Deliver Changes stage?
Business change process
IT software solution
Business Case
What are the outputs to the Deliver Changes stage!
Business Change plan
Comms plan
Training approach/materials
Revised job roles
Benefits plan
Benefits review Doc
What are the techniques used during the Deliver Changes stage?
Use case descriptions
Decision tables
State charts
Benefits planning
