Chapter 7: Life-Situation Interventions: Interpersonal

Question 1

assertive behavior

Answer 1

expressing yourself and satisfying your own needs.

(acting in a way to get what one is entitled to, one’s rights, but not at the expense of someone else’s rights)

feeling good about this and not hurting others in the process

Question 2

nonassertive behavior

Answer 2

denying your own wishes to satisfy someone else’s

sacrificing your own needs to meet someone else’s needs

(giving up what one is entitled to, one’s rights, in order not to upset the other person)

Question 3

aggressive behavior

Answer 3

seeking to dominate or to get your own way at the expense of others

(acting in a way to get what one is entitled to, one’s rights, but at the expense of someone else’s rights)

Question 4

health implications of assertiveness

Answer 4

assertive college students are more likely to employ safe sex, help anticipate and respond to sexual assault

more likely to communicate better with physicians, view physicians as health advisors and get mammogram

better able to resolve conflicts and communicate more effectively in response to verbal abuse

Question 5

relationship of assertiveness behavior to stress

Answer 5

satisfaction of needs

you are usually achieving your needs while maintaining effective interpersonal relationships

Question 6

relationship of non assertiveness behavior to stress

Answer 6

you are not satisfying your own needs, and those unsatisfied needs will become stressors

Question 7

relationship of aggressiveness behavior to stress

Answer 7

your needs are met but at the expense of your relationship with others

Question 8

assertion theory is based on…

Answer 8

the premise that every person has certain basic rights

Question 9

assertiveness is not only a matter of WHAT you say, but also a function of ____ you say it

Answer 9

HOW

Question 10

assertive people express themselves by …

Answer 10

standing straight, remain steady, directly face the person they are talking to with eye contact

speak in clear, steady voice, loud enough to be heard

speak fluently, without hesitation

Question 11

nonassertive people express themselves by…

Answer 11

lack of eye contact, looking down or away

swaying and shifting of weight from foot to foot

whining and hesitancy when speaking

Question 12

aggressive people express themselves by…

Answer 12

leaning forward, with glaring eyes

pointing a finger at the person

shouting

clenching fists

putting hands on hips and wagging head

Question 13

DESC form

Answer 13

a formula for verbally expressing assertiveness consisting of …

describe the situation

express feelings

specify of how you want behavior or situation to change

consequences of behavior or situation if it doesn’t change

Question 14

modus operandi

Answer 14

how you usually deal with conflict situations

Question 15

simple procedure to resolve interpersonal conflict

Answer 15

active listening (paraphrasing the speakers words and feelings, also called REFLECTIVE listening)

identifying your position (stating thoughts and feelings about situation)

exploring alternative solutions (brainstorm other possibilities)

Question 16

components of communication

Answer 16

SENDER conveys a MESSAGE through some MEDIUM to the RECEIVER of the message

Question 17

to communicate effectively requires attention to each of these components

Answer 17

sender must be knowledgable about topic. must be believable and trusted.

message must be credible. include evidence

medium through which message is communicated should be effective.

for the message to be received as intended, the sender should know a lot about the receiver

Question 18

nonverbal communication

Answer 18

communicating with our bodies

body posture

communication by body posture often says as much as spoken word

Question 19

verbal communication

Answer 19

plan time to talk:

• make sure you allow enough time to discuss
• disconnect phone and don’t let others come in
• accept all feelings and verbal expression of feelings
• take a risk and describe your thoughts and feelings
• approach discussion with both of you understanding that the goal is to improve relationship

listening

beginning with agreement

replace the word “but” with “AND”. but erases everything you just said.

focus on the word “I” not “you”

avoid “why” questions

Question 20

emotional intelligence is…

Answer 20

is the ability to accurately identify and understand one’s own emotional reactions and those of others, and to regulate ones emotions and to use them to make good decisions and act effectively

Daniel goodman was first person to define and popularize emotional intelligence

Question 21

emotional intelligence model by Goleman

Answer 21

accurately perceive emotions in oneself and others

use emotions to facilitate thinking

understand emotional meanings

manage emotions

Question 22

why is emotional intelligence important?

Answer 22

without it, you would not pick up on others’ feelings, or your own, that are keys to human interaction

Question 23

counteract technology influence through …

Answer 23

meditation which enhances self awareness

Question 24

technostress

Answer 24

is our relation to technology and how our lives are changing as a result

it lets us do more and more that we often take on too much, ending up feeling overwhelmed and stressed

Question 25

type A behavior is called

Answer 25

polyphasic behavior

Question 26

what percent of people feel uncomfortable with technology?

Answer 26

85%

Question 27

cyberbullying

Answer 27

any behavior performed through electronic or digital media by individuals or groups who repeatedly communicate hostile or aggressive messages intended to inflict harm or discomfort on others

send messages or threats

spread rumors

posting hurtful or threatening message on social sites

stealing a persons account to send bad messages

pretending to be someone else to hurt someone

taking unflattering photos of someone and spread them around

sexting or sending sexually suggestive pictures about someone

Question 28

those who are cyberbullied experience …

Answer 28

decline in academic performance

increase in dropping out of school

physical violence

suicide

depression

abuse of alcohol and other drugs

low self esteem

family problems and delinquent behavior

Question 29

what community experience a greater amount of cyberbullying?

Answer 29

LGBTQ community

Question 30

time management

Answer 30

assess how you spend your time -analyze how you spend your time

set goals - daily, monthly, weekly, yearly, long range

prioritize (ABC lists) - focus on goals of major importance. A list are those things that must get done. B list are things you would like to do today and need to get done. C list are things you want to do if A and B are done

schedule - schedule into day

maximize rewards

saying no

delegating

evaluating tasks once

using circular file - throw away stuff without opening and reading if you know its junk

limiting interruptions

investing time

Question 31

what is social support?

Answer 31

belonging, being accepted, being loved, or being needed

Question 32

social support comes in different forms…

Answer 32

tangible support ( money or use of car)

emotional support (love or caring concern)

informational support (facts or advice)

Question 33

direct effect theory

Answer 33

views social support as a means of preventing stressors from occurring in the first place

Question 34

stress buffering theory

Answer 34

social support helps after a stressor is encountered to help prevent that stressor from resulting in negative consequences

Question 35

common sense dictates that …

Answer 35

social support can help prevent stressors from leading to negative consequences