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Interpersonal Communications > Chapter 7- Conversation And Communication Style > Flashcards

Chapter 7- Conversation And Communication Style Flashcards

1
Q

Define conversations

A

Logically managed and interactive sequential interchanges

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2
Q

Is small talk an even simple conversation?

A

Nope

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3
Q

Define logically managed

A

The participants determine the topic, who gets to speak, for how long, and in what order

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4
Q

Difference between interactive and sequential

A

Interactive- two people must participate in a conversation

Sequential- participants take turns exchanging messages

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5
Q

Does sequential have a beginning middle and end?

A

Yes

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6
Q

What do researchers who study conversation analysis do?

A

Study the order, the organization, and the orderliness of everyday interaction

Study what communication does

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7
Q

What are two reasons to study everyday conversation

A

1- learning about the dynamics of conversation could help us effectively and appropriately participate in conversations

2- the basis of formal interactions

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8
Q

What are some things that rely on appropriate conversation?

A 
The 
Economy
Law
Religion
Courtship
Socialization
And education
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9
Q

What is communication apprehension and who studied it?

A

An individuals level of fear or anxiety associated with communication related outcomes

James c McCroskey

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10
Q

What is rational emotive behavior therapy

A

Replaces irrational thoughts with rational thoughts to reduce debilitative emotions such as anxiety

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11
Q

How do conversations function

2 things

A

Speech acts

The cooperative principle

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12
Q

Define speech acts

A

Greetings, criticism, invitations, congratulations, insults, promises, requests, and warnings

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13
Q

What is an example of a speech act

A

Do you know the time

You don’t say yes- you tell them the time

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14
Q

What do speech acts do?

A

Reveals the assumptions and expectations that are prevalent in everyday talk

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15
Q

What is one issue to the speech act theory?

A

Can’t explain how conversation effectively functions when the “doing” can have more than one interpretation or when people misinterpret what a portion of talk is supposed to do?

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16
Q

An example of a disadvantage to speech acts?

A

Son: “I’m off!”
Mother: “you sure are- but we’ve known that for a long time!
Pg 184

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17
Q

What should speech act theory be used in conjunction with?

A

A speakers nonverbal behavior, the characteristics of a situation, and the conversational context to interpret a message

18
Q

What is the cooperative principle, and who developed it?

A

Conversation partners use their talk to facilitate understanding

Herbert Paul Grice

19
Q

What are the four “The Cooperative Principle and Conversation maxims”?

A

Quality maxim

Quantity maxim

Relevancy maxim

Manner maxim

20
Q

Define quality maxim

A

We should provide info that is truthful

21
Q

Define quantity maxim

A

We should offer info that is sufficient to keep the convo going
Not too much or too little info

22
Q

Define relevancy maxim

A

We should provid info that pertains to the topic under discussion

23
Q

Define manner maxim

A

We should be organized and specific when we speak

24
Q

Why should people adhere to the cooperative principle

A

The speakers talk will be truthful, sufficient, relevant, and clear

25
Q

How does cooperative principle explain:
“I’m off!”
“You sure are, but we’ve known that for a long time!”

A

Mom understands I’m off

But nonverbal comm from mom(she’s smiling) let’s her son know she’s playing, or teasing

26
Q

What is the overview of skills associated with competent conversations

A

Beginning a conversation

Sustaining a conversation

Concluding a conversation

27
Q

What could you ask questions about when beginning a conversation?

A

The environment
Something that’ll engage others
The other person

28
Q

What could you do for sustaining a conversation?

A

Provide and respond to free information

Credit the source of ideas

Engage in appropriate turn taking

29
Q

What could you do for concluding a conversation?

A

Summarize main ideas

End with a compliment or positive statement

Make plans to see conversation partner again

Indicate closure with “exit lines”

30
Q

Examples of asking questions about the environment in a college classroom

A

In a college class room: what do you know about the professor? I was absent yesterday what did we talk about? What do you think will be on the next exam?

31
Q

Example of asking a question about the environment in line for a movie

A

What are you going to see?
What have you heard about the movie?
Do you like comedies/action movies/ romances?

32
Q

In engaging in a conversation, what should you choose: open ended questions or closed ended questions? Why?

A

Open ended questions

Allows person to elaborate and you can’t get some insights on what they’re thinking

33
Q

What are three examples you could ask the other person about when asking questions about the other person ?

A

About the others family

About the others recent activities

About the other in general

34
Q

What SHOULDNT you ask the other person about? Why?

A

Their physical appearance - too risky

35
Q

What is an overview in how you can sustain a conversation?

A

RESPONDING to and providing free information

Maintaining conversational coherence

Engaging in appropriate turn taking

Crediting the source of ideas

36
Q

What is free information?

Example?

A

Data beyond requested or expected

What do you know about the professor?
- not a lot but some friends told me to enroll in this course

37
Q

What could free information lead to

A

MORE QUESTIONS

38
Q

Define conversational coherence

A

How talk is organized

39
Q

How do you maintain conversational coherence?

A

Talk about only the relevancy- what the topic is about

If you can’t then use metacommunication like (that reminds me of) and go from there

40
Q

What three things could you be called if you’re not engaging in appropriate turn taking?

A

Rude (too many interruptions)

Dominating (not enough turn yielding)

Frustrating (unable to me an important point)

41
Q

How to cope with conversation dilemmas

A

Direct response

Indirect response

Deception

Pleasing the other

Soliciting the others help

Interpersonal Communications (9 decks)

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