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Interpersonal Communications > Chapter 11- Interpersonal Conflict > Flashcards

Chapter 11- Interpersonal Conflict Flashcards

1
Q

Define conflict

A

The interaction of interdependent people who perceive incompatible goals and interference from each other in achieving those goals

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2
Q

Which types of relationships are conflicts found?

A

Family
Romantic
Friend ships
Work relationships

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3
Q

What does conflict entail

A

I’m compatible goals

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4
Q

I’m a conflict are the relational partners dependent on each other?

A

Yes

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5
Q

What do we fail to realize in a conflict?

A

People can reach their goals with collaborative conflict skills

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6
Q

According to William Cupach and Daniel J Canary, why is it important to study interpersonal conflict?

A

To improve our competence in conflict management

To learn that conflict is natural

To realize that people develop individually through conflict

And to accomplish satisfying relationships

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7
Q

Why is a conflict free relationship impossible?

A

We have different wants needs and goals

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8
Q

When does personal growth occur in a conflict

A

When we learn how to manage it

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9
Q

How does conflict build empathy? (Example?)

A

We can understand and actually feel the emotions experienced by others who contend with conflicts like ours

Example- a friend needs advice on a conflict- you know show to handle it from past experiences

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10
Q

Define social information processing (SIP) theory

A

Cmc (computer mediated communication) groups can develop social rules similar to FTf (face to face) groups if given enough time for an equal amount of message exchange.

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11
Q

Does conflict reflect and unhealthy relationship or one that is in trouble? Why or why not?

A

No

How we MANAGE conflict affects our relationships

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12
Q

What are the four types of conflict?

A

Pseudoconflict

Content conflict

Value conflict

Ego conflict

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13
Q

Define pseudoconflict

A

When we falsely believe that a relationship partner has incompatible goals or is interfering with our attainment of our own goals

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14
Q

Example of a pseudoconflict and how to manage it

A

A friend mocks you at a party but they weren’t trying to damage your face they were trying to keep the party going

Win win- find a way to meet a persons needs

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15
Q

Define content conflict

A

We disagree about information

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16
Q

Example of a content conflict

And how to manage it

A

Ferrari doesn’t make the most expensive car, Porsche does

Look it up online or find a credible person

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17
Q

Define value conflict

A

When we have differing opinions on issues that relate to our personal value systems and issues of RIGHT and wrong

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18
Q

ARE value conflicts always solvable?

A

No

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19
Q

Example of value conflict and how to manage it

A

Agreeing to disagree on gun laws and deer hunting

20
Q

Define ego conflict

A

Individuals believe that they must win all costs to save face

21
Q

An example of an ego conflict

And how to manage

A

You don’t know what you’re talking about!

Use face saving skills, owning thoughts to move the conflict to a value or content level

22
Q

What is the easiest conflict to manage to the hardest?

Top= easy, bottom=hardest

A

Pseudoconflict

Content conflict

Value conflict

Ego conflict

23
Q

Define personal conflict styles

A

Preferred ways of dealing with conflict situations

24
Q

According to Ralph h Kilmann and Kenneth W Thomas, what are the five basic conflict styles that indicate how much concern we have for attaining our personal goals

A 
Avoiding
Accommodating
Competing
Compromising
Collaborating
25
Q

How do we avoid conflict?

A

When we remove ourselves from our conflict and we avoid psychologically when we refuse to discuss the issue

26
Q

What does avoiding tasks include?

A

Withholding complaints
Making irrelevant comments to divert attention away from the issue under dispute
Denying the existence of conflict

27
Q

Look at table on page 299

A

Do it

28
Q

Define accommodating

A

Sacrificing our needs for our partners

29
Q

Why can accommodating lead to poor decision making?

A

Because we fail to voice our knowledge about an issue

Can result in one person taking advantage of another

30
Q

Define competing

A

Meeting our needs without concern for our partners

31
Q

Is competing always bad?

A

No especially when it’s concern for the safety of another (a child wearing a seat belt)

32
Q

Define compromising

A

Both parties give up what they want in order to achieve partial satisfaction in meeting their goals

33
Q

Define collaborating

A

When we attempt to satisfy both our needs and our partner’s needs

34
Q

How do people in a collaborative relationship handle their conflicts

A

They exhibit effective and appropriate communication as they openly discuss differences of opinion and refuse to engage in personal attacks

35
Q

Look at the collaborative conflict resolution skills table on page 302

A

Do it

36
Q

What are the four steps of a collaborative conflict resolution method?

A

Separate the people from the problem

Focus on interests

Generate a variety of possibilities before deciding what to do

Insist that the results be based on some objective standard (criteria)

37
Q

Difference between positions and interests

A

Positions- conclusions that we believe we need to defend and are specific solutions to interests

Interests are reasons that underlie positions and are varied and diffuse

38
Q

How do we focus on interests?

A

Ask things like: why do you feel so strongly about this?

39
Q

What are the other ways to resolve conflict

A

Apology and forgiveness

40
Q

How do you appologize

A

Acknowledging the severity of an offense

Taking responsibility for the offense

Disparaging the “bad self” who committed the act

Offering penitence or restitution

Promising appropriate future behavior

41
Q

What is the purpose of apologies

A

To persuade someone that whatever the appropriate behavior, it is not a true representation of our character

42
Q

Define forgiveness

A

The process of overcoming resentment toward persons who have committed a transgression

43
Q

Is forgiveness the same as denying and making excuses?

A

Nope

44
Q

What is the “REACH” method in forgiveness?

A

R- recall the hurt (objectively not in a pity way)
E- empathize
A-altruistic gift (when we recall we were in the wrong and were forgiven)
C-committing ourselves to forgive
H- holding onto forgiveness

45
Q

How communicate our forgiveness?

A

Direct

Indirect

Conditions

46
Q

How do we do direct, indirect, or conditions

A

Direct- I forgive you

Indirect- it’s no big deal

Conditions- I’ll forgive you if you promise not to do it again

Interpersonal Communications (9 decks)

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