Chapter 7 "Agree on a Plan and Follow Up" Flashcards
The way you complete and interaction is an important as the?
way you started it.
A complete plan sets?
Clear and Measurable Expectations
Make a plan with WWWF?
“W”ho
Does “W”hat
By “W”hen
“F”ollow-up
“Who” is the easiest task, it requires?
someones name be attached to each task
In Business the term “we” is synonymous with?
Nobody
For Accountability to work a person needs to know?
What he or she is expected to do.
What 3 variables should be considered when choosing the type and frequency of follow-up?
- Risk
- Trust
- Competence
The 2 most common methods for checking on progress are?
- Scheduled
- Critical-Event follow-up times
The Two Forms of Follow-Up are:
Checkup and Checkbacks
Checkups are:
used when you’re giving the assignment and are nervous or have questions. In this form of followup you take the lead.
Checkbacks are:
used when the task is routine and has been assigned to someone who is experienced and reliable.
Issues with followup are?
People Forget and People Worry
“Nice” definition:
A pleasant, non confrontational attitude that eventually kills you.
People that are good at accountability are?
Candid and Courteous
The purpose of follow up is too?
- See what current status is
- How things went
- What worked and what didn’t
