Appendix C "When Things Go Right"

Question 1

Crucial Accountability was written to address the question of how….

Answer 1

we confront and address the gap in our expectations.

Question 2

What plays an important role in problem solving?

Answer 2

Praise

Question 3

The number one complaint from employees year-in and year-out is?

Answer 3

not being recognized for a job well done.

Question 4

If you don’t notice the LACK of problem, you certainly…

Answer 4

won’t praise people.

Question 5

Management by exception means:

Answer 5

pay attention to and work on things gone wrong.

Question 6

A psychological explanation for our inability to see things gone right is incorporated in?

Answer 6

Figure-Ground Theory

Question 7

Too turn around low praise scores we must:

Answer 7

Commit
Change our Standards
Simple Cues

Question 8

Current Standards for Recognition contain two enormous barriers:

Answer 8

First, the feat must be monumental

Second, the reward must match

Question 9

Praise Individuals in:

Answer 9

Private

Question 10

Praise Groups in:

Answer 10

Public

Question 11

Supplement formal celebrations with ____ times as many informal.

Answer 11

10