Chapter 1 "Choose What and If" Flashcards

1
Q

No amount or preparation can save a conversation if the person who brings up the failed promise isn’t …?

A

in the right frame of mind.

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2
Q

When approaching accountability discussions who must we work on first?

A

Ourselves

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3
Q

Before saying anything what must you ask yourself?

A

What and If

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4
Q

The WHAT question is?

A

WHAT violation or violations should be actually addressed?

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5
Q

The IF question is?

A

You have to decide IF you’re going to say anything?

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6
Q

What may be the most important concept of this book ?

A

The question of WHAT you should discuss.

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7
Q

What are some signs that you are dealing with the wrong problem?

A
  • Your solution doesn’t get you what you really want
  • You’re constantly discussing the same issue
  • You’re getting increasingly upset
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8
Q

If the solution you are applying doesn’t get you the results you really want, its likely you’re dealing with?

A

the wrong problem.

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9
Q

Living the same problem over and over, day after day, is referred to as?

A

Groundhog Day

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10
Q

The ability to reduce an infraction to its bare essence takes?

A

Patience, Proportion, and Precision

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11
Q

To make sure you are “Confronting the Right Issue” you must….

A

1 - Take time to unbundle the problem
2 - Must decide what is bothering you the MOST
3 - You must be concise

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12
Q

The issue should be distilled to a?

A

Single Sentence describing the problem

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13
Q

The acronym CPR stands for?

A

Content
Pattern
Relationships

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14
Q

What has just happened? refers to the ______ of CPR.

A

“C”ontent

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15
Q

What has been happening over time? refers to the _____ of CPR?

A

“P”attern

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16
Q

What is happening to us? refers the the ______ of CPR?

A

“R”elationship

17
Q

Of the 3 concerns of CPR, which is the biggest concern?

A

“R”elationship

18
Q

What helps you determine what is the most important issue to discuss?

A

Analyzing Consequences

19
Q

What 2 factors should be considered when determining CPR issues that routinely pop-up in accountability discussions?

A

Consequences and Intentions

20
Q

What 3 essential aspects should you think about when picking out the possible infraction when there are many on the list?

A
  • What do I want for myself
  • What do I want for the other person
  • What do I want for the relationship
21
Q

To Decide what Issue to Confront use the following:

A
  • Think CPR (Content, Pattern, Relationship)
  • Expand the list by considering “Consequences” and “Intentions”
  • Choose from the list using what you do and do not want for: yourself, other, and relationships
22
Q

Once you have unbundled the issue you must ask yourself?

A

IF you are going to say something.

23
Q

It is sometime better to consider ________ before deciding whether to bring up the issue.

A

Consequences

24
Q

When it comes to not speaking when you should what is the prominent issue?

A

Going to silence

25
Q

You should ask yourself the following 4 questions if you find yourself clamming up when you should be speaking up:

A
  • Am I acting out my concerns
  • Is my conscience nagging me
  • Am I choosing silence over the risk of speaking up
  • Am I telling myself that I’m hopeless
26
Q

What kind of time are employees working if not using the standard 8-5 hours?

A

Flex-time

27
Q

Sometimes you don’t hold others accountable because you feel isolated…. meaning?

A

You fear you are the ONLY one who see a problems (this is your conscience nagging you)

28
Q

What can compel people to act against their best judgement?

A

Peer Pressure Coupled w/ Formal Authority

29
Q

2 Silence-Driving Math Tricks are:

A
  • downplaying the cost of not speaking up

- exaggerating the cost of expressing our views

30
Q

When downplaying the cost of not speaking up we often:

A
  • look exclusively at what’s happening to us in the moment rather than at the total effect
  • underestimate the severity of the existing circumstances because we become inured to the consequences we’re suffering
  • we can’t see our own bad behavior when we fail to remain silent.
31
Q

When exaggerating the cost of expressing our view we often:

A
  • conjure up bad things that might happen

- often imagine appalling outcomes no matter how unlikely

32
Q

At the heart of most decision to stay quiet is?

A

the fear that we won’t be able to make a difference

33
Q

Telltale signs the you should speak up:

A

Sign 1 - You’re acting out your feelings
Sign 2 - Your conscience is nagging you
Sign 3 - You’re downplaying the cost of not taking action while exaggerating the dangers of speaking up
Sign 4 - You figure that nothing you do will help

34
Q

When breaking tradition and deciding to enforce standards that were not enforced before you must?

A

Issue a fair warning

You have to reset others expectations in a way that doesn’t look smug.

35
Q

Inconsistency breeds ________.

A

Insecurity.