Chapter 5 "Make it Easy" Flashcards
What two things are linked at the hip?
Motivation and Ability
What percentage of the population is illiterate?
23%
What are some causes for employees not getting jobs done?
- Ambiguous (Vague)
- Complicated
- Masked (people purposely hide something)
Some employees may choose discipline over?
Shame or being fired
Common Masking problem takes place when?
People cover up their lack of motivation w/ a bogus ability problem.
Skilled individuals take pride in helping others make things ______.
easy.
When approached with dreadful jobs, normal human beings will try to?
Find a way out of doing the job or make it easier.
Tools for making it easy:
- Jointly Explore Barriers
- Avoid Quick Advice
- Start by asking for Ideas
- Give Advice where necessary
Personnel involvement in removing barriers does what 2 things?
Enables - First you get their ideas
Motivates - when included in coming up with a potential solution others a more likely to be motivated to implement it.
Accuracy x Commitment =
Effectiveness
A solution with full commitment is more superior than one that is?
Tactically superior
When Asking for Ideas don’t:
- Bias the Response
- Pretend to Involve Other
- Feel the Need to Have all the Answers
When you ask for others ideas wait for?
Their response first.
Examples of Pretending to Involve other:
- you already have an idea you would prefer to implement without involving others
- you believe now that you have to involve other because its the politically correct thing to do
Leaders earn their keep not by knowing everything but by knowing?
how to bring together the right combination of people.
People often mask their ________.
inability.
Make the conversation safe for the other person to talk about ________ _________.
personal challenges.
People willingly point fingers at things the company is doing to make their life _______ __________.
more difficult.
3 other questions to ask when brainstorming ability barriers of personnel are:
- Will this person keep facing the problem?
- Will others have similar problems?
- Have we identified all the root causes?
Remember to check both side when it comes to barriers:
Motivation and Ability