Chapter 5 "Make it Easy" Flashcards

1
Q

What two things are linked at the hip?

A

Motivation and Ability

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2
Q

What percentage of the population is illiterate?

A

23%

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3
Q

What are some causes for employees not getting jobs done?

A
  • Ambiguous (Vague)
  • Complicated
  • Masked (people purposely hide something)
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4
Q

Some employees may choose discipline over?

A

Shame or being fired

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5
Q

Common Masking problem takes place when?

A

People cover up their lack of motivation w/ a bogus ability problem.

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6
Q

Skilled individuals take pride in helping others make things ______.

A

easy.

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7
Q

When approached with dreadful jobs, normal human beings will try to?

A

Find a way out of doing the job or make it easier.

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8
Q

Tools for making it easy:

A
  • Jointly Explore Barriers
  • Avoid Quick Advice
  • Start by asking for Ideas
  • Give Advice where necessary
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9
Q

Personnel involvement in removing barriers does what 2 things?

A

Enables - First you get their ideas

Motivates - when included in coming up with a potential solution others a more likely to be motivated to implement it.

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10
Q

Accuracy x Commitment =

A

Effectiveness

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11
Q

A solution with full commitment is more superior than one that is?

A

Tactically superior

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12
Q

When Asking for Ideas don’t:

A
  • Bias the Response
  • Pretend to Involve Other
  • Feel the Need to Have all the Answers
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13
Q

When you ask for others ideas wait for?

A

Their response first.

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14
Q

Examples of Pretending to Involve other:

A
  • you already have an idea you would prefer to implement without involving others
  • you believe now that you have to involve other because its the politically correct thing to do
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15
Q

Leaders earn their keep not by knowing everything but by knowing?

A

how to bring together the right combination of people.

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16
Q

People often mask their ________.

A

inability.

17
Q

Make the conversation safe for the other person to talk about ________ _________.

A

personal challenges.

18
Q

People willingly point fingers at things the company is doing to make their life _______ __________.

A

more difficult.

19
Q

3 other questions to ask when brainstorming ability barriers of personnel are:

A
  • Will this person keep facing the problem?
  • Will others have similar problems?
  • Have we identified all the root causes?
20
Q

Remember to check both side when it comes to barriers:

A

Motivation and Ability