Chapter 7 Flashcards
Power
A capacity that A has to influence the behaviour of B so that B acts in accordance to A’s wishes
Dependency
B’s relationship to A when A processes something that B needs
Coercive Power
Power based on fear
Reward Power
Power based on the ability to provide benefits or rewards to people.
Legitimate Power
Power based on relative position in the organizational hierarchy
Expert Power
Power based on a person’s experience or knowledge
Referent Power
You like the person and enjoy doing things for him/her
Information Power
The person has data or knowledge that you need
Commitment
The person is enthusiastic about the request and carries out the task
Compliance
Person begrudgingly goes along with task, puts in minimal effort.
Resistance
The person is opposed to the request and tries to avoid it.
What powers are least effective?
Coercive, Legitimate and Reward but they are the easiest to implement.
What powers are most effective?
Referent/ Expert
Importance in Dependency
The things you control must be important
Scarcity in Dependency
A resource must be perceived as scarce
Non-Substituability
The resource cannot be substituted with something else
Empowerment
The freedom and ability of employees to make decisions and commitments
What are the 9 influence tactics?
Rational Persuasion, Inspirational appeals, Consultation , Ingratiation, Personal Appeals, Exchange, Coalition Tactics, Pressure, Legitimating Tactics
What are the conditions for true empowerment?
- there must be a clear definition of values and and mission of the company
- Company must help employees acquire the relevant skills
- Employees need to be supported in there decision making and not criticized when they try to do something extraordinary
- Employees need to be recognized for there effort
Sense of self determination (Characteristics of empowered people)
Free to choose how to do your work; not micromanaged
Sense of Meaning (characteristics of empowered people)
Employees feel that there work is important to them; they care about what they are doing
Sense of competence (characteristics of empowered people)
employees confident about there ability to perform a task;
Sense of impact (characteristics of empowered people)e
employees believe they can influence their work; others listen to them
Political behaviour
activities that influence, or attempt to influence the distribution of advantages and disadvantages within the organization.
What are the types of political activity?
Attacking or blaming others, Using information, managing impressions, building support for ideas, praising others, building coalitions, associating with influential people, creating obligations
Impression management
Process of individuals attempting to influence others impressions of them
Self- promotion
promoting one’s accomplishments
ingratiation (job interview approach)
Complimenting the interviewer and finding areas of agreement
