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OBHR > Chapter 6 > Flashcards

Chapter 6 Flashcards

1
Q

Communication

A

The transfer and understanding of a message sent between 2 or more people

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2
Q

Sender

A

Establishes a message, encodes the message, and chooses the channel to send it.

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3
Q

Receiver

A

Decodes the message and provides feedback to the sender.

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4
Q

Formal Channels

A
  • Traditionally follow the authority chain within the organization
  • Transmit messages related to the professional activities of members
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5
Q

Informal Channels

A

Personal or social messages which are spontaneous and emerge as a response to individual choices

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6
Q

Encoding

A

Converting a message to symbolic form

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7
Q

Decoding

A

Interpreting a sender’s message

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8
Q

Message

A

What is communicated

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9
Q

Channel

A

The medium through which a message travels

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10
Q

Noise

A

Communication barriers that distort the clarity of the message

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11
Q

Feedback

A
  • Checks how successful we have been in transferring our messages as originally intended
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12
Q

Communication Apprehension

A

-Undue tension and anxiety about oral communication, written communication or both.

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13
Q

Channel Richness

A

The amount of information that can be transmitted during a communication episode

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14
Q

What are the characteristics of rich channels?

A
  • Handle multiple cues simultaneously
  • Facilitate rapid feedback
  • Be very personal
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15
Q

What are the barriers to effective communication

A

Filtering, Selective Perception, Defensiveness, Emotions, Information Overload, Language, Silence, Nonverbal Communication, Proxemics

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16
Q

What are the cultural barriers to Communication?

A

Semantics, Word Connotations, Tone Differences, Differences in Perceptions

17
Q

Conflict

A

process that begins when one party perceives that another party has negatively affected, or is about to negatively affect, something that the first party cares about.

18
Q

Functional Conflict

A

Constructive forms of conflict that improve group preformance

19
Q

Dysfunctional Conflict

A

Destructive forms of conflict that hinder group performance

20
Q

What are the barriers to effective communication?

A

Filtering, Selective Perception, Defensiveness, Emotions, Information Overload, Language, Silence, Nonverbal Communication, Proxemics

21
Q

What are the communication barriers between men and women?

A

Men talk to emphasize status while women talk to make connection.

22
Q

What are the 5 conflict management strategies and how do they work?

A

Forcing - Satisfying one’s own interests
Compromising - Giving up something to reach an outcome (done by both parties)
Problem Solving - Clarifying differences to find mutually beneficial outcomes
Avoiding - Withdrawing from or ignoring conflict
Yielding - Placing others interests above your own

23
Q

Define Negotiation

A

Process in which 2 or more parties try to agree on the exchange rate for goods and services they are trading.

24
Q

Define Issues

A

Items that are specifically placed on the bargaining table for discussion.

25
Q

Positions

A

Individuals stance on an issue

26
Q

Interests

A

The underlying concerns that are effected by the negotiation resolution.

27
Q

Distributive Bargaining

A

Operates under zero-sum(win loss) conditions

28
Q

Integrative Bargaining

A

operates under the assumption that there exists one or more settlements that can lead to a win-win situation.

29
Q

Target Point

A

Defines what an individual would like to receive out of bargaining

30
Q

Resistance Point

A

Lowest outcome that is acceptable. Anything less would cause you to not negotiate with that person.

31
Q

Negotiator’s aspiration range

A

the area between the resistance point and target point.

32
Q

Bargaining Zone

A

overlap between the buyer’s and sellers aspiration ranges where each side’s aspiration can be met.

OBHR (11 decks)

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