chapter 7 Flashcards
business process change(reengineering)
The radical redesign of all aspects of a business to achieve major gains in cost, service, or time
Radical innovations
A new product, service, or technology that completely replaces an existing one
Incremental innovations
A new product, service, or technology that modifies an existing one
Technical innovations
A change in how products or services look or work, or in the way they’re made.
Managerial innovations
A change in the management process in an organization
Product innovations
A change in the physical characteristics or performance of an existing product or service or the creation of a new product or service
Process innovations
A change in the way a product or service is manufactured, created, or distributed
unfreezing
individuals who will be affected by the impending change must be led to recognize why the change is necessary
refreezing
reinforcing and supporting the change so that it becomes a part of the system
organization development (OD)
An effort that is planned, organization-wide, and managed from the top
Enterprise resource planning
A large-scale information system for integrating and synchronizing the many activities in the extended enterprise
Force Field Analysis
A technique for determining which forces drive a proposed change and which forces restrain it.
