chapter 12

Question 1

Communication

Answer 1

The process of transmitting information from one person to another

Question 2

Effective communication

Answer 2

The process of sending a message in such a way that the message received is as close in meaning as possible to the message intended

Question 3

Nonverbal communication

Answer 3

Any communication exchange that does not use words or uses words to carry more meaning than the strict definition of the words themselves

Question 4

communication network

Answer 4

The pattern through which the members of a group communicate

Question 5

Vertical communication

Answer 5

Communication that flows up and down the organization

Question 6

horizontal communication

Answer 6

Communication that involves colleagues at the same level of the organization and may involve individuals from several different organizational units

Question 7

grapevine

Answer 7

An informal communication network among people in an organization

Question 8

management by wandering around

Answer 8

involves the manager’s literally wandering around and having spontaneous conversations with others

Question 9

Semantics

Answer 9

Conflicting or inconsistent signals

Question 10

Overload

Answer 10

Predispositions about the subject

Question 11

individual barriers

Answer 11

conflicting signals, credibility, reluctance to talk, poor listening skills, predispositions.

Question 12

Organizational Barriers

Answer 12

semantics, power differences, different perceptions, noise, overload, language differences