chapter 1

Question 1

Middle managers

Answer 1

implement the policies and plans (Tactical goals)

Question 2

Middle managers job titles

Answer 2

plant manager, operations manager, and division head

Question 3

Top managers

Answer 3

create the organization’s goals, overall strategy, and operating policies (Strategic goals)

Question 4

Top managers job titles

Answer 4

president, vice president (VP), and chief executive officer (CEO)

Question 5

First-line managers

Answer 5

supervise and coordinate the activities of operating employees (Operational goals)

Question 6

First-line managers job titles

Answer 6

supervisor, coordinator, and office manager.

Question 7

Planning

Answer 7

setting an organization’s goals

Question 8

organizing

Answer 8

Determine how activities and resources are to be grouped

Question 9

Leading

Answer 9

Set of processes to get people to work together to further the interests of the organization

Question 10

controlling

Answer 10

Monitoring organizational progress toward goal attainment

Question 11

scientific management

Answer 11

Concerned with improving the performance of individual workers

Question 12

administrative management

Answer 12

Focuses on managing the total organization

Question 13

classical management branches?

Answer 13

scientific & administrative management

Question 14

quantitative management branches?

Answer 14

Management Science & operations management

Question 15

Management Science

Answer 15

Focuses specifically on the development of mathematical models

Question 16

operations management

Answer 16

helps the organization produce its products or services more efficiently

Question 17

quantitative management perspective

Answer 17

focuses on decision making, cost-effectiveness, mathematical models, and the use of computers.

Question 18

contingency perspective

Answer 18

managerial behavior in a given situation depends on unique elements in a given situation.

Question 19

Open systems

Answer 19

A system that interacts with its environment

Question 20

closed systems

Answer 20

A system that does not interact with its environment

Question 21

Synergy

Answer 21

Two or more subsystems working together

Question 22

entropy

Answer 22

A normal process leading to system decline

Question 23

universal perspectives

Answer 23

An attempt to identify the one best way to do something

Question 24

effective management

Answer 24

when the right decisions are made and implemented

Question 25

efficient management

Answer 25

resources are used wisely in a cost-effective way

Question 26

theory x

Answer 26

people don’t like work

Question 27

theory y

Answer 27

people like work