chapter 1 Flashcards
Middle managers
implement the policies and plans (Tactical goals)
Middle managers job titles
plant manager, operations manager, and division head
Top managers
create the organization’s goals, overall strategy, and operating policies (Strategic goals)
Top managers job titles
president, vice president (VP), and chief executive officer (CEO)
First-line managers
supervise and coordinate the activities of operating employees (Operational goals)
First-line managers job titles
supervisor, coordinator, and office manager.
Planning
setting an organization’s goals
organizing
Determine how activities and resources are to be grouped
Leading
Set of processes to get people to work together to further the interests of the organization
controlling
Monitoring organizational progress toward goal attainment
scientific management
Concerned with improving the performance of individual workers
administrative management
Focuses on managing the total organization
classical management branches?
scientific & administrative management
quantitative management branches?
Management Science & operations management
Management Science
Focuses specifically on the development of mathematical models
operations management
helps the organization produce its products or services more efficiently
quantitative management perspective
focuses on decision making, cost-effectiveness, mathematical models, and the use of computers.
contingency perspective
managerial behavior in a given situation depends on unique elements in a given situation.
Open systems
A system that interacts with its environment
closed systems
A system that does not interact with its environment
Synergy
Two or more subsystems working together
entropy
A normal process leading to system decline
universal perspectives
An attempt to identify the one best way to do something
effective management
when the right decisions are made and implemented
efficient management
resources are used wisely in a cost-effective way
theory x
people don’t like work
theory y
people like work
