Chapter 7

Question 1

managing effective meetings

Answer 1

know your purpose, share information, brainstorm ideas, evaluate ideas, make decisions, create a document, motivate members

Question 2

strategies to manage difficult conversations

Answer 2

embrace difficult conversations, assume the best in others, adopt a learning stance, stay calm and overcome noise

Question 3

coordination meetings

Answer 3

focus primarily on discussing tasks, roles, goals, and accountabilites

Question 4

problem-solving meetings

Answer 4

usually include brainstorming about how to address and solve a particular work problem

Question 5

agenda

Answer 5

prior to a meeting, create an agenda that includes, date, time, location, participants, purposes, desired outcomes, and topics for discussion

Question 6

facilitator

Answer 6

acts from a neutral position to encourage participation from everyone and ensure that each agenda item is properly discussed

Question 7

consensus

Answer 7

plan of action that all or most team members can support

Question 8

minutes

Answer 8

summary of the discussion and decisions, holds people accountable