Chapter 6

Question 1

stages of development

Answer 1

forming stage, storming stage, norming stage, performing stage

Question 2

cross-functional teams

Answer 2

represent members from several departments or units

Question 3

virtual teams

Answer 3

comprise people who rarely see each other in person

Question 4

permanence

Answer 4

some teams are relatively permanent, whereas others come together only to accomplish short-term tasks

Question 5

forming stage

Answer 5

team members focus on gaining acceptance and avoiding conflict

Question 6

storming stage

Answer 6

they open up with their competing ideas about how the team should approach its work

Question 7

norming stage

Answer 7

the team arrives at a work plan that includes its roles, goals, and accountabilities

Question 8

performing stage

Answer 8

teams operate efficiently in service of their goals

Question 9

team culture

Answer 9

a team’s set of shared perceptions and commitment to collective values, norms, roles, responsibilities, and goals

Question 10

inherent diversity

Answer 10

describes differences in traits such as age, gender, ethnicity, and sexual orientation

Question 11

acquired diversity

Answer 11

relates to differences you gain through experience

Question 12

2-D diversity

Answer 12

is the presence of both types of diversity on a team

Question 13

disassociation

Answer 13

is a process by which professionals accept critiques of their ideas without taking them personally or becoming defensive

Question 14

association

Answer 14

is the psychological bonding that occurs between people and their ideas

Question 15

extraversion

Answer 15

personality trait shared by people who are friendly, assertive, and outgoing

Question 16

introversion

Answer 16

personality trait characterizing people who are more shy and reserved

Question 17

communication apprehension

Answer 17

is anxiety or fear about communicating with others

Question 18

democratic style

Answer 18

engage as many people as possible in decision making

Question 19

autocratic style

Answer 19

see themselves as having both the authority and responsibility to make decisions on behalf of their teams

Question 20

laissez-faire style

Answer 20

believe team members should work independently, with little direction or personal involvement from the leader

Question 21

five ways to manage conflict

Answer 21

competing, avoiding, accommodating, compromising, collaborating

Question 22

competing

Answer 22

goal is to win while the party loses

Question 23

avoiding

Answer 23

means ignoring the conflict and hoping it will go away on its own

Question 24

accommodating

Answer 24

to sacrifice so the other party wins

Question 25

compromising

Answer 25

both parties give up something in order to gain something

Question 26

collaborating

Answer 26

to arrive at a win-win situation that maximizes both parties’ gains

Question 27

groupthink

Answer 27

when team members seek unanimous agreement despite having individual doubts about a decision

Question 28

informational messages

Answer 28

focus on content, including problem, data, and solutions

Question 29

procedural messages

Answer 29

which focus on professional methods and processes

Question 30

interpersonal messages

Answer 30

focus on specific people, their co-operating, and group loyalty