Chapter 6 - Understanding People : Management Concepts

Question 1

History and Principles of scientific management

Answer 1

1. Replace “rule of thumb” work methods with methods based on a scientific study.
2. Scientifically select, train, and develop each worker, rather than passively leaving them to train themselves.
3. Cooperate with the workers to ensure that the developed methods are being followed.
4. Divide work nearly equally between managers and workers so that the managers apply scientific management principles to planning the work and the workers actually perform the task.

Question 2

History and Principles of humanistic management

Answer 2

Theory X- The manager believes that people do not like to work, so they need to be closely watched and controlled
Theory Y- The manager believes the people do like work and they need to be encouraged rather than controlled

Question 3

Importance of daily training and performance management

Answer 3

An officer must set performance standards for his crew to meet. Training is the only way to meet those standards.

Question 4

Compensation and benefits

Answer 4

HR system to identify and determine the pay, leave, and fringe benefits for each position in the organization

Question 5

Direct Supervision

Answer 5

A type of supervision in which the fire officer is required to observe the actions of a work crew directly

Question 6

Health, safety, and security

Answer 6

HR activities intended to provide and promote a safe work environment

Question 7

Hierarchy of needs

Answer 7

Maslow’s description of human needs as a pyramid or ladder that starts with physiological needs and ends with self-actualization

Question 8

HR Development

Answer 8

All activities to train and educate employees

Question 9

HR Planning

Answer 9

The process of having the right number of people in the right place at the right time who can accomplish a task effectively

Question 10

Humanistic Management

Answer 10

A management strategy that emphasizes human need and attitude. Motivation comes from within the employee and not from authoritarian control.

Question 11

Performance Management

Answer 11

Setting performance standards and evaluating performance against them

Question 12

Scientific management

Answer 12

The breakdown of work tasks into constituent elements.

Question 13

Staffing

Answer 13

The process of attracting, selecting, and maintaining an adequate supply of labor, as well as reducing the size of the labor force when required

Question 14

Theory X

Answer 14

People do not like to work and must be closely watched

Question 15

Theory Y

Answer 15

People like to work and need to be encouraged, not controlled

Question 16

Concept

Answer 16

Management science is the systematic pursuit of practical results, using available human and knowledge resources in a concerted and reinforcing way

Question 17

Concept

Answer 17

Maslow’s hierarchy of needs is a ladder comprising five need levels.

1. Physiological
2. Safety, security and order
3. Social needs and affection
4. Esteem and status
5. Self Actualization

Question 18

Grid Theory of Management

Answer 18

Assumes every decision made in the workplace is driven by people's values, attitudes, and beliefs based on a person's position on this grid:
Indifferent
Controlling
Accommodating
Status Quo
Sound

Question 19

Concept

Answer 19

One of the greatest demands on the fire officer is to ensure the effective use of time