Chapter 23 - Crew Resource Management Flashcards
Active Failures
Unsafe acts committed by people who are in direct contact with the situation or system
Crew Resource Management (CRM)
A behavioral approach to reducing human error in high-risk or high-consequence activities
Followership
The act or condition of following a leader
Latent Conditions
Inevitable “resident pathogens” within the system
Naturalistic Decision Making
The process by which commanders make decisions in their natural environment
Recognition-primed Decision Making (RPD)
The process by which commanders can recognize a plausible plan of action
Situational Awareness
The process of evaluating the severity and consequences of an incident and communicating the results
“Dirty Dozen” Human Factors
Lack of communication Complacency Lack of knowledge Distraction Lack of teamwork Fatigue Lack of resources Pressure Lack of assertiveness Stress Lack of awareness Norms
Two holes appearing in the layers of defense
Active Failures
Latent Conditions
Three activities of CRM
Avoidance
Entrapment
Mitigating consequences
Six-point CRM model for the fire service
Communication skills Teamwork Task allocation Critical decision making Situational awareness Debriefing
Concept
CRM promotes the idea that members must work together for the common good. This requires developing effective teams through buy-in of all members, leaders, and followers, in the effort to be efficient and safe
Concept
Task overload occurs when the fire officer exceeds his or her capacity to manage the various simultaneous functions and responsibilities
Concept
The loss of situational awareness is frequently the first link in a chain of errors that leads to calamity
