Chapter 6 Section 1

Question 1

communication

Answer 1

process of sharing info, thoughts or feelings

Question 2

Skills for communication

Answer 2

“I” messages, active listening, assertiveness, and appropriate body language

Question 3

“I” Message

Answer 3

statement that expresses your feelings, but does not blame or judge the other person

Question 4

How can communication be more effective?

Answer 4

2 way process: listener and speaker

Question 5

Active listening

Answer 5

focusing your full attention on what the other person is saying and letting that person know you understand and care

Question 6

Listener does what?

Answer 6

makes the speaker feel comfortable about opening up and expressing personal feelings

Question 7

passive

Answer 7

holding back your true feelings and going along with the other person

Question 8

aggressive

Answer 8

communicating opinions and feelings in a way that seems threatening or disrespectful

Question 9

assertive

Answer 9

you are able to stand up for yourself while expressing your feelings in a nonthreatening way

Question 10

What are factors in assertiveness?

Answer 10

tone of voice

Question 11

body language

Answer 11

includes posture, gestures, facial expressions, and body movmements

Question 12

eye contact

Answer 12

meet their gaze

Question 13

cooperation

Answer 13

working together for a common goal

Question 14

What does cooperation do?

Answer 14

builds strong relationships

based on mutual trust, caring and responsibility

Question 15

compromise

Answer 15

willingness of each person to give up something in order to reach an agreement

Question 16

When you are willing to compromise, what are you letting the other person know?

Answer 16

know how important the relationship is to you

Question 17

when a friend wants to compromise a dangerous situation, what solution should you take?

Answer 17

use assertive communcation