Chapter 6 Quality

Question 0

Inputs to plan quality management process?

Answer 0

PMP
Risk register
Requirements document
Stakeholder register
OPA
EEF

Question 1

Processes of quality management knowledge?

Answer 1

1. Plan quality management
2. Control quality
3. Perform quality assurance

Question 2

Tools to plan quality management process?

Answer 2

Cost benefit analysis
Benchmarking
Design of experiments
Statistical sampling

Question 3

Outputs of plan quality management process?

Answer 3

Quality management plan
Quality checklist
Process improvement plan
Quality metrics
Project document updates

Question 4

Inputs to control quality process?

Answer 4

Deliverables
PMP
Quality checklist
Quality metrics
Work performance data
Approved changes
OPA

Question 5

Tools of control quality process?

Answer 5

Seven basic tools of quality

Question 6

What are the seven basic tools of quality?

Answer 6

1. Control charts - visualise how process perform overtime within the control limits (upper n lower). If seven data points are outside one side of the limits in a row then the entire process is out of control (rules of seven)
2. Fishbone diagram / cause & effect / ishikawa
3. Pareto charts - large number of problems can be attributed to small numbers of cause. 80/20 rule: 80% defects are due to 20% of causes. Plot out defects frequency in descending order against causes.
4. Flowcharts
5. Histogram - measure no. of defects and classify whether they are critical, hi or low
6. Checksheets e.g test sheets
7. Scatter diagram - compare different sets of data n how they are related

Question 7

Outputs of control quality process?

Answer 7

Quality control measurements, I.e. Test results
Lesson learned updates
Completed checklist
Verified deliverables n changes
PMP updates
Work performance info
Validated defect repairs

Question 8

Inputs of perform quality assurance process?

Answer 8

Quality control measurements
Quality metrics
Quality management plan
Process improvement plan
Project documents

Question 9

Tools of perform quality assurance process?

Answer 9

1. Quality audits - checking whether co. Process are followed
2. Tools of plan quality management process
3. Tools of control quality process
4. Process analysis
   - Kaizen - making small improvements

• Just in time - equipment stocked only when you need them
• Plan do check act / deming cycle - making small improvements and measuring the benefits before you change the process

Question 10

Outputs of perform quality assurance process?

Answer 10

PMP updates
OPA updates
Change request
Project document updates