chapter 6 Only review Cards 1-8 the rest not on test Flashcards
admin functions
The public ‘’ ( pio) a senior ‘’ , or the’’ may need to handle complex complaints or concerns
info officers, staff members , fire chief
Populations are categorized into groups based
- Physical
- Social
- Economic characteristics p.130
Ex’s of Physical , social and Economic characteristics are ? x 7
- age
- occupation
- sex
- family size
- edu
- geographic location
- marital status
sources for demographic data on the national state or local levels in us are
- us census bureau
- us dept of health and human services
- local school board
- dept of labar
- state, regional and local govt agencies
classifications used to define diversity x 8
- gender
- sex orientation
- ethnicity
- race
- religion
- politics
- socioeconomic level
- edu p. 131
a lack of understanding creates a ‘’ mentality that separates people … the language people use their attitudes, and their perceived priorities are often used to”””
us -them
Classify them
one of the first skills Co’s need when dealing with irritated customers is ?
effective listening p. 132
diversity of language, cultural customs /values should be viewed as a asset
1 class of citizens complaints involves a members ‘’
Act or omissions p. 133
3 important components of CRR
- life safety programs
- private dwelling fire and life safety programs
- and fire an life safety presentations
Fire and life safety programs include:
- mentoring
- community ‘’
- fire safety of ‘’
- juvenile ‘’
- fire prevention ‘’
- health ‘’
- disaster ‘’
- residential ‘’
Education
elderly/children
fire setter programs
awareness
preparedness
sprinkler system p. 134
primary focus of Fire and life safety presentations is to provide ‘’ and ‘’ info on risk reduction ‘’
effective and appropriate
issues /strategies
FR mission statements often include [hrases such as ‘‘and advancing ‘’
protection of life and property from hazards
public saftey through fire prevention, investigation and Edu programs
Fire ad life saftey programs initiative make connection b’tw the ‘’ and ‘’
FD and community fit serves
hoe safety surveys should be treated as ‘’ and not ‘’ tools
educational and not enforcement
all statements to the public must be
factual and truthful p. 135
in addition to the dept of Veteran affairs, Gov’t - sponsored groups offer :
adult/child ‘’
services for people w/ ‘’ and ‘’ needs
community ‘’
animal’’ and ‘’
public ‘’ clinics
precaution services
access/functional
center
control /rescue
health
written ‘’ are essential for the effective and efficent ops of any fire service
polices and procedures
an org may use the following methods to ensure that polices and procedures are full understood’’ x3
- distribute policy/ produces in written form
- post them in station
- verify personnel have received communtion
sogs are guidelines that should be
followed
what ‘’ is a guide to organizational design making
policy p. 136
A policy analysis determines if current polices are ‘’ and ‘’ or its lack of policies had caused problems
- Occurs when org is experiencing ‘’
effective and enforceable
internal difficulty
what ‘’ are created when formal written guidelines or criteria for the operation of the org.
polices
polices are placed and maintained in ‘’ or ‘ format such as printed ‘’ or ‘’ on the orgs intranet
physical /electronic format
manuals / files
a policy analysis is performed when ‘’ changes require changes to ‘’
operational / policies
The co’s duty is to understand ‘’ ad apply them ‘’’ and ‘’
polices
fairly and consistently
why does a policy analysis occur ?
org is experiencing internal difficulty. p. 137
SOPs provide a consistent point of ‘’ that helps all organizational members perform to a measurable standard
reference
Sop’s can reduce ‘’ about techniques, ‘’ and ‘’
misunderstandings , responsibilities and procedures
SOPS are the basic for company level skills trying such as :’’
initial fire attack
ICS
RIC
FIRE ground search and rescuer
The org should Establish a process for revising polices and procedures. Co’s should be familiar with the process :
Indicators that a policy or procedure needs to be revised
‘’/’’ customer complains
increase in ‘’ or ‘’ infrantions
injuries or ‘’ due to failure of ‘’
change in the ‘’ used to accomplish a task
change in a ‘’ that policy or procedure was intended fto solve
New ‘’
Legal “”
internal /external
policy/procedure
property loss /policy/prod
resources
problem
technology
mandates. 138
at emergency incidents order or directives are considered
mandatory
Co’s should exhibit strong’’ and command ‘’
leader ship skills
presence
When Co’s are ‘’ it can influence the emotion and performance of personnel
anxious, uneasy or excited
Budgets include both expected revenue sources and proposed expenditures such as
- personal pay
- apparatus
- insurance
- benefits
- materials
- facilites /utilties
p. 139
common Revenue come from:
- taxes
- fees
- fundraising
- private corporate donations
- government subsidies /grants
What are the 2 types of budgets
capital – majors purchases last more than a year
operating – pay for recurring expenses , day to day operations
operating budgets also pay for :
- utilities
- office supplies
- apparatus feuls
- cleaning supplies
- contract services. 140
6 steps of budgeting :
- planning
- preparing
- implementing
- monitoring
- evaluating
- revising
budget planning for the next fiscal year uses the following revenue sources
- taxes
- grants /subsidies
- fees for service
- bond sales
- funds from other sourses
preparation consideration includes
- justifications
- internal reviews
- external reviews
a what ‘’ defines the needs of the org and allows manufacturer or authorized distributors to decide if they can meed big specs.
request for proposal p. 141
a budget might have to be revised due to :
- decrease in rev
- increase in operating
- underestimation of actual cost
- increase in service req
- change in labor
- unforeseen occurrence
the budget identifies where x 4
new pp can be hired
, staff cuts,
portions filled and new equip p. 142
personal records include the following :
- training
- performance
- attendance
- haz mat
medical history
budget records include ‘’ reports, past ‘’ and budget’’ that were not funded Purchasing records, contracts , surplus sales and other related docs should also be retained
status ,past , request and
any change in inventory must be
noted, reported and justified p. 143
who ‘’ usually maintains and analyzes records
logistic chief / manger
records include info about
- emergency and non emergency
- inspection
- investigation
- training
- injures /exposure
- NFIRS
what is usually performed according to a predetermined schedule to prevent damage, reduce wear, and extend useful life of item
preventive maintenance
what are often due to an unforeseen event regarding repairs
corrective. 144
Personnel records are confidential w/ exception of
attendance records
co’s must keep all personal records
secure
Training that must be documented includes :
- topics
- date
- participants
- time
- location
- outcome
p. 145
job performance records are part of a persons ‘’ file
personal
Evaluations can help individuals to
spot ‘ and ‘ in personal performance and behavior
reinforce good’’ and ‘’
correct ‘’ behavior
improve their ‘’, ‘’, ‘’
trends/habits
skills/discipline
unfavorable
knowlege, skills and abilities
exposure records document exposures to
- haz mat
- smoke
- chemical
- biological
- radiological
- or nuclear
org must retain records for’’ years following the end of employees employment
30
medical records are kepts for duration of employment plus ‘’ years
30
cos must doc :
- all job related’’
- exposures to’’
- non job related ‘‘when result in sick time
- trends that show ‘‘of sick time
injuries
hazmat
illness
abuse p. 146
records that must be kept confidential include
- personal files
- training records
- medical records
personal should not expect what when using orgs computer system
there info to stay private , p. 148
