Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

Company Officer > chapter 4 > Flashcards

chapter 4 Flashcards

HR MNGT

1
Q

who are the most important human resources available to fire services

A

employees

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

Co’s must consider the’’ of their personnel above all else

A

safety, health and well being

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

Co’s must be familiar with ‘‘x3 and labor/mngt agreement as well as state/provincial/federal HR laws

A

local polices, practices, procedures

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

Co’s can use the following steps to solve problems or make decision: x5

A

Step 1 identify
Step 2 select
3 - design
4 - Implement
5 – evaluate p-76

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

CO’S are required to plan x4 during shifts

A
  • stations task, duties ..
  • preincident planning
  • training
  • inspections
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

to make recommendations for modifications the cos should document x4

A
  • situation descrption
  • recommended alteration
  • justification for recommendation
  • projected outcome of alteration
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

CO’S should have knowledge of following Org policies: x9

A
  • duty
  • retention
  • duty exchange
  • substance abuse
  • discipline
  • promotion
  • performance eval
  • leaves( vaca, sick)
  • absenteeism
    p.76
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

initial impressions/ experience can affect a responder’s’‘x3 it can also affect depts ‘’ x2 to recruit new FF

A

development, motivation and retention
Reputation and ability

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

New CO’s must also learn the duties and task required in performing nonemergency activities. x6(more than 1 word)

A
  • apparatus / equip care and cleaning
  • building cleaning
  • standing radio watch
  • INTERACTING W/ EXTERNAL CUSTOERS
  • Community risk reduction actives
  • Outreach activates
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

Probie Programs can be home long

A

6-18 months p. 77

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

During probation time Co’s provide guidance while’‘x 3 performance against standards, policy’s, procedures and practices
Expectations should be explained to new members in’’ x3 terms

A

observing, documenting and evaluating

clear, concise and understandable

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

They should be handed a list in written form to ensure ‘’ , an officer must seek feedback

A

expectations are understood

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

A ‘’ work environment includes compliance w/ org polices, practices, procedures and law.

A

favorable

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

Per us equal employment opportunity commission” employer will be laible for harassment by non supervisory employees or non employees for whom it has control if “”

A

it knew or should have known about the harassment and failed to take appropriate corrective actions p. 78

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

an what ‘’ environment occurs when employees in workplace are subject to a pattern of offensive conduct or behaviors such s sexual harassment or hazing

A

unfavorable work

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

Co’s must know and understand :
- laws that ‘’
- behaviors that constitute ‘’ environment
- local ‘’ process for sexual harassment
- ‘’ rights in such cases

A

govern workplace behaviors
sexual harassment/hostile
reporting
employee/members

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

Possible signs that sexual harassment is occurring

A
  • lack of engagement
  • avoidance of certain coworkers
  • absenteeism
  • change in behavior
18
Q

Co’s must monitor their own actions , as well as those of there subordinates in order to ‘’

A

ensure sexual harassment policy is cleary stated and posted in high visible location in the station p. 79

19
Q

Performance eval’s may be

A

informal or formal

20
Q

difference b’tw formal / informal

A

f- generally in writing
I- can be oral or written

21
Q

according to nfpa 1021 responsibility for formal performance evaluation rest w/ level ‘’ officers

A

2

22
Q

FMLA – to be eligible employees must
Work at least

A

12 months
work as least 1250 hours
work within 75 miles
work 12 work weeks w/in 12 months p. 82

23
Q

what ‘’ provides referral services for employee in need of counseling or other assistance

A

EAP

24
Q

signs and symptoms with excessive stress may include :
- concentrating or ‘’
- temp loss of ‘’
- ‘’ thoughts
- loss of ‘’ flexibility
- tendency ‘’ or become isolate
- ‘’ or ‘’ thinking
- ‘’ mind focus
- abuse of ‘’
- sleep ‘’
- ‘‘ideas

A

staying focused
short term memory
obsessive
mental
to withdraw
fantasy or wishful
autopilot
alcohol
disorders
suicidal p. 83

25
Q

Co’s are responsible for managing conflict to be able to control or resolve theses situations CO’s should :

A
  • recognize conflict
  • understand conflict behavior
  • and takes to resolve
26
Q

Common types of behaviors exhibit when faced with conflict

A

passive – hide emotions ( pleasers)
aggressive – express emotions openly and use threatening behaviors (win the conversation)
passive/aggressive – ( procrastination, stubbornness not talking)
assertive- expressing feelings honeslty and defends rights w/o hurting others

27
Q

best to resolve conflict when

A

as soon as it occurs

28
Q

follow steps to conflict resolution:

1- recognize ‘’ from happening
2- determine ‘’ involved
3- determine if ‘’ have been broken
4- determine ‘’ based on policy
5- determine if it should be resolved in a’’
6- implement conflict resolution ‘’
7- ‘‘up

A

conflict and stop
conflict and who’s
policy, procedures rules and regs
solution
group or individually
plan and set exceptions
follow

29
Q

If conflict isn’t resolved it may cause

A

loss of unit /team sprite
transfer of personnel
or costly/time communing legal confrontation p. 85

30
Q

possible reasons pp brake the rules

A
  • resentment
  • boredom
  • ignorance
  • stress
31
Q

Training that corrects is

A

Discipline

32
Q

Main purpose of discipline is to

A
  • change behavior
  • educate
  • ensure compliance
  • provide direction
33
Q

what ‘’ discipline starts with training/edu that corrects a member the 1st time they fail to meet standards or violate rules

A

progressive

34
Q

serious 1st offense

A
  • theft
  • assault
  • gross negligence ( may result in termination
35
Q

3 Levels of Progress discipline

A

Preventive
corrective
Punitive actions

36
Q

correct what they are doing wrong as soon as possible
- make sure member understand rules and regs and what they did
- explain what exactly is expected of them
- document in written record

A

Preventive actions

37
Q

what ‘’ is used when member repeats violation
* always done in writing

letting should include
- what happened in preventive interview
- what the member isn’t doing right
- review of Org policy
- statement informing FF that a letter is in there file

A

corrective actions

38
Q

what ‘’ notice of possible sanction used after corrective

After meeting all mandated procedures consider a possible sanctions:

written reprimand
fine
suspension
demotion
termination
prosecution

A

Punitive actions

39
Q

Co’s most likely to use what corrective actions

A

preventive

40
Q

Discipline may only be used for violatons of :

A
  • rules /regs
  • sops/sogs
  • verbal orders
  • collective bargaining agreement
    p. 87
41
Q

Potential issues to be cited in grievance include

A
  • demotion
  • suspension w/o pay
  • work assignment that violate labor mngt agreement , law or policy
  • conditions of work or employment that violates labor Mngt agreement , law or org policy

Company Officer (9 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions