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Company Officer > Chapter 2 > Flashcards

Chapter 2 Flashcards

Organizational structure( ext 34-44 )

1
Q

Organizational structure is necessary b/c it permits ‘’ use of resources. Also help provide high level of ‘’ at low cost

A

effective, organized and efficient
services to customers

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2
Q

What are all needed attributes for emergency personal. x5

A

Teamwork , espirt de corps, quality leadership, personnel development, effective discipline and efficient operations

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3
Q

The chief must insure that org has adequate ‘’ system, including ‘‘x4 to govern the operation and support mission

A

structure and management
polices, procedures, rules and regs

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4
Q

All fire and emergency services organization must have some type of formal structure to :
- provide management ‘’
- define how it will to’’ meet mission
- determine how org ‘’ other orgs or gov’t angencies internal and external to the jurisdiction

A

framework for the org
plan and operate
will interact with p.25

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5
Q

Basic principles of organizational structure :
x6

A
  • scalar structure
  • line and staff
  • decision making authority
  • unity of command
  • span of control
  • division of labor
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6
Q

’’ defined by an uninterrupted series of steps or a chain of command

A

Scalar structure p. 26

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7
Q

who deliver service to the public ( FF)

A

Line personal

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8
Q

Who provide support to the line personal. (logistics, auxiliary, admin)

A

Staff personal

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9
Q

What refers to the legal ability of an individual to make and implement decisions for which the individual is held accountable.

A

Authority

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10
Q

Decisions made by 1 person at the top of structure. ( works well in small orgs such as individual fire company )

A

Centralized Authority p. 27

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11
Q

Accountability for decisions is almost always ‘’

A

centralized . Chief – deputy-capt-lt-ff

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12
Q

Chief is accountable to ‘’

A

Adj ( authority having jurisdiction ) and public

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13
Q

decisions made at low level with the effects of it reported through structure.

A

Decentralized authority

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14
Q

what allows most matters to be handled expeditiously.

A

decentralization of authority

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15
Q

The chief must ensure all members understand the Orgs ‘‘x3

A

direction, values and goals

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16
Q

Decentraliztion of authority allows most matters to be handled

A

expeditiously

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17
Q

’’ is the process of providing subordinates W/ ‘‘x3 needed to complete an assignment.

A

Delegation
author, direction and resources

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18
Q

W/ decentralization of authority ‘’ may occur. Tao avoid this policy must be defined.

A

duplication of effort

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19
Q

When delegating task must make sure FF is ‘’

A

capable of do it

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20
Q

To prepare FF an officers should look for opportunities to ‘’ FF w/ task to build ‘’ x3

A

challenge
knowledge, skill set and confidence

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21
Q

When assigning task Co should :
- describe the ‘’ to overall ‘’
- provide ‘’ outcome
- identify ‘’ that apply to assignment
- follow up on ‘’

A

task /relationship:goal /objective
support for the successful
time/safety constraints
assignment task p. 28

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22
Q

3 essential components of leaders intent are ?

A
  • task- assignment
  • purpose – why needs to be done
  • end state – how situation should look when assignment is successfully done
23
Q

reports to 1 and only 1 authority

A

Unity of command

24
Q

orgs that use UOC provide adequate ‘’, creating more ‘’ work environment

A

direction and accountability
productive and efficient

25
Q

Violations of UOC lead to confusion by both ‘’

A

subordinates /supervisors

26
Q

What ‘’ is the path of responsibility from top to bottom

A

Chain of command

27
Q

Sidestepping breaks UOC , but is necessary if

A

immediate supervisor is part problem

28
Q

When a subordinates sidesteps the immediate supervisor and takes a problem to the higher officer what is broken

A

unity of command

29
Q

what can be destructive to Org unity and cohesiveness

A

sidestepping

30
Q

sidestepping could exclude the person best able to solve the problem ??

A

immediate supervisor p. 29

31
Q

Fo must be ‘‘x3 to handle their Subordinates problems.

A

willing , prepared, and able

32
Q

To reduce sidestepping the chain of command, officers should x5

A
  • be available
  • be proactive
  • take action
  • follow up
33
Q

what ‘’ is an organizational principle that allows workers to report to more than 1 supervisor

A

functional supervision –

34
Q

What ‘’ is useful when the distinction between line and staff functions are blurred

A

Functional supervision

35
Q

what ‘’ refers to # of subordinates and or # of functions that 1 individuals can effectively supervise

A

Span of control

36
Q

The national Incident Management system - incident command system ( NIMS-ICS) model is based on a span of control of

A

1:3-7 1 supervisor to 3-7 subordinates

37
Q

NIMS-ICS suggest an optimum ratio

A

of 1-5 p. 30

38
Q

span of control in any given situation include:

  • ability and experience ‘’
  • ability and experience of ‘’
  • nature of ‘’
  • proximity of ‘’ and each other
  • ease/reliability of ‘’
  • Consequence of ‘’
A

of the supervisors
subordinates
task subordinates to supervisor
communication medium
mistake

39
Q

effective supervison is easier when task are ‘’

A

relatively simple

40
Q

Situations of proper span of control :

CO supervises’’ of 1 company
Strike team leader supervises ‘’ in charge of teams
Division supervisors commands’’

A

3 -7 members
the CO
5 strike teams

41
Q

However , it can complex when :

Task being preferred are ‘’
Workers level of training is ‘’
Workers are performing ‘’ task
Workers are widely separated from ‘’

A

complex
minimal
dissimilar

supervisor and each other

42
Q

Making every decision in absence of good delegation can quickly become overwhelming and cause’’ x3

A

Chaos at the incident
Breakdown in comm
Confused, inefficient operations and perhaps losses of life and property p. 31

43
Q

dividing large jobs into small ones .

A

Division of labor

44
Q

Fire and Emergency services use division of labor to ‘’ x3

A

assign responsibility
prevent duplication of effort and
make specific clear cut assignments

45
Q

Works groups may be created according to ‘‘x5

A
  • type of task
  • geographical area
  • time of year
  • reasourse
  • skills specialization
46
Q

For division of labor to be effective, all postion within organizations must be

A

clearly defined

47
Q

Skills that require specialized training include

A

EMT/Paramedic
Tech rescue
Hazmat

48
Q

what is key to identifying all skills and knowledge required for that job ?

A

Position Analysis

49
Q

what are critical for personnel to successfully perform their many task

A

job analysis /job description

50
Q

what should be provided so that company personnel are able to perform a variety of task with proficiency?

A

cross trainig

51
Q

Public fire funding Vs private

A

taxes /fees vs revenue provided by their parent org, sale of services and contracts p. 32

52
Q

Private Fire orgs may provide services to general public through ?

A

Mutual aid agreements or local AHJ

53
Q

Jurisdiction has 2 associations?

A
  1. response area served by a fire dept
  2. authority that gives the org legal right to exist, provide emergency services and take actions necessary to ensure protection
54
Q

common public jurisdiction that provides Fire services protection include

A

municipal
fire ditstrict
federal
county
state/provial
tribal p. 33

Company Officer (9 decks)

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