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chapter 3 Flashcards

Leadership and supervision

1
Q

’’ is critical in emergency situations where personal risk are high and hazardous conditions can change rapidly

A

leadership

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2
Q

What “” is essential to limiting injuries , assuring accountability and attaining operational goals.

A

Motivating

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3
Q

In non emergency Operations and daily work activities ‘’’ is Essential For using resources efficiently and ensuring a safe and healthy environment

A

Leadership

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4
Q

CO’s should develop leadership traits, develop these traits apply those traits , apply them in a ‘’ and develop a ‘’

A

ethical manner ,command presence

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5
Q

To become an effective leader Co’s should cultivate the following leadership qualities :
V
D
I
S A
I
M AND D
I
P S
I
I/C
P
P
SS
IS
CK

A
  • VISION
  • decisiveness
  • intelligence
  • self assurance
  • intintaitive
  • motivation and desire for success
  • intergrity
  • personal security
  • industriousness
  • innovation and creativity
  • consistency
  • preparedness
  • proactiveness
  • supervisory skills
  • interpersonal skills
  • comm skillsP. 47
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5
Q

Leadership has been called a x7

A

trait, behavior, skill, talent, characteristic science and an art

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6
Q

Effective leaders do what ?
E
PFS
BT
I
RC
MDB
ES

A

Empower
Plan for success,
build trust,
understand the system,
inspire,
recognize challenge ,
model desired behavior,
encourage subordinates
ESTABLISH priorities p. 48

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7
Q

Examples of establish priories

A

1- the response
2- pre - planning readiness through trainig, planning and maintenance
3- adm- facilities ,documentation

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8
Q

Leadership skills can be addressed and accessed through:

A
  • self assessment
  • mentor feedback
  • 360 feedback evaluation
  • annual/supervisory review. 49
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9
Q

3 leadership styles based on decision making ( lewin 1939)

A

Autocratic
democratic
laissez-faire

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10
Q

clear direction of what how and when tasks will be performed. Follower has little imput

A

autocratic ( good for emergency situations )

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11
Q

imput from followers to make decisions

A

democratic ( sometimes called participative leadership ) ( good for non-emergency)

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12
Q

leader avoids making decision, follows are left to make it on there own

A

laissez-faire. p. 50 ( good for picking a meal )

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13
Q

other leadership identified styles include

A

Transformational
transactional

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14
Q

what leadership style is when followers commitment to the leaders vision and inspiration( focus is to change) is ‘’

A

Transformational

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15
Q

sometimes managerial leadership, enforces compliance through reward/punishment ( forces is to stay consist)is ‘’

A

transnational

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16
Q

command presence is unique skill that includes :

A

identify the situation
assess the need for action
determine the nature of necessary information
initiate action

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17
Q

a Command presence inspires confidence from’‘xx3

A

subordinates, admin and public

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18
Q

to achieve command presence its helpful to model :
SC
T
C
R
T/A
E
A

A
  • self-confidence
  • trustworthiness
  • consistency
  • Responsible
  • tolerance/acceptance
  • expertise
  • accountability P.51
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19
Q

8 steps to a command presence
1. determine ‘’
2. know ‘’
3. develop’’ to resolve prob
4. listen to’’
5. make a
6. ‘’ it
7. ‘’ it
8. take ‘’

A

situation
resources available
strategy/tactic
all points of views
decision
implement
evaluate
responsibility

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20
Q

examples of unethical conducts

A
  • borrowing and never returning
  • shopping for personal stuff during inspections
  • using station to conduct a private business sale
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20
Q

system of moral principles

A

ethics

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21
Q

personal ethics should be consistent w/ orgs ‘‘x4

A

polices, procedures rules and regs p52

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22
Q

what is the 3 step check to Ethics ?

A

its it legal
is it fair to all concerned
how will it make you feel

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22
Q

favoritism and greed , as well as short cuts or exploitive mentally can result in

A

violation of ethics

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22
Q

examples of unethical behavior
- hiring or promoting based ‘’
- cheating on ‘’
- Taking ‘’
- misusing ‘’
- going to dinner b4 ‘’
- failing to complete ‘’
- sexual ‘’
- discriminating against personal based on ‘’
- spreading ‘’
- taking credit for ‘’

A

on favoritism
promotional exam
bribes dept equip
overhauling
required reports
harassment
color, gender age …
rumors
others work

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23
Q

lying like most forms of unethical behavior is about immediate gratification in 4 areas ‘’

A
  • basic needs- food money
  • affiliation- to create, prolong or avoid control relationships such as hazing
  • self esteem- create a false image
  • self graticication- indulgeing in activies that bring pleasure
    pg. 54
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24
Q

people may come to believe that their unethical actions are :

A
  • in their own best interest or orgs best interest
  • okay because no one will ever find out
  • okay cuz everyone else is doing it
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25
Q

FD adm should strive to ‘‘x3 thoses who show positive character and high ethical standards

A

recruit, retain and promote

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26
Q

A code of ethics provide CO w/ an idea of what is ‘‘x3

A

expected of them, their subordinates, and ther org

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27
Q

Who is responsible for the development of an ethical culture

A

everyone in the org

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28
Q

The admin and the rank and file must ‘’ x3 to adopted code of ethics
S
C
PA

A

support, communicate and personally adhere

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29
Q

Orgs goals should always be

A

ethical `p. 54

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30
Q

what ‘’ is a critical variable influencing career success, personal achievement, and life satisfaction.

A

Emotional intelligence

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31
Q

Some skills for an overall level of emotional Intelligence:
IS
SM
IP
IP

A
  • leadership skills
  • self managing skills
  • intrapersonal skills- self esteem/stree mngt
  • interpersonal skills- assertion, anger Mngt
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32
Q

Humans have 2 minds hat are they ?

A

emotional ( react quick) and cognitive (slower thought out )

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33
Q

Emotional learning system ELS – uses 5 steps: Self ..
A
A
K
D
I

A

1- self assessment
2- self awareness
3- self knowledge
4- self development
5- self improvement p. 56

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34
Q

An emotional skill that is useful under stressful situations

A

assertion

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35
Q

3 parts to assertion are ?

A
  1. I think, I feel, I belive
  2. 2nd part is to describe what you think or feel
  3. express what you would like to have happen
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36
Q

effective leaders must model ‘’ skills

A

emotional intelligence

37
Q

EI skills that contribute to effective leadership are x4’
SA
E
DM
PI

A
  • Social awareness
  • Empathy
  • Decision making
  • Positive influence
38
Q

Emotional intelligance skills related to Self mNgt include:
TM
D
CTE

A
  • time MNgt
  • drive
  • commitment to ethics
39
Q

PP w/ fully developed Commitment ethics demonstrate
IP
OD
SM
P

A
  • internal pride
  • outward dependability
  • self motivation
  • persistence
40
Q

Ei skills can be developed in diff ways but must be ‘‘x3
A
I
SD

A

active , intentional and self directed

41
Q

what coaching includes setting high goals, developing a plan to attain them , and then intentionally directing your efforts

A

self- directed

42
Q

what type of mentoring involves observing and modeling what you see happening with your own mentors

A

guided emotional

43
Q

what imagination involves positive imagery

A

active p. 56

44
Q

Process of directing, overseeing and controlling ( responsible for 1 or more subordinate )

A

supervision

45
Q

Refers to Administration and control of projects, programs situations or organization is ?

A

Management

46
Q

There re 4 levels of fire officer ranks

A

Level 1- CO
2- managing FO- Captians
3- Admin FO (debuty)
4- chief

47
Q

CO like most supervisors is responsible for :
- meeting suprervisory ‘’
- est ‘‘for unit
- solving ‘’
- est ‘‘goals
- building’’ teams
- motivating /’’
- managing’’ personal
- apply ‘’ principles
- support orgs ( ‘’)

A

meeting suprervisory responsibilities
Est. priorties for unit
Solving problems
Est communicating goals
building effective teams
motivating/supporting
managing diverse personal
apply Mngt principles
support orgs mission, valuves, rules and regs

48
Q

CO’s will be held accountable for their own ‘‘x4

A

actions, commands, decisions as well as for the actions of subordinates p/57

49
Q

Co’s must adhere to standard of’‘x3 that motivates Subordinates to do the same

A

ethical, moral, and legal behavior

50
Q

Key elements of a successful Co Supervisory style includes:
- leading by’’
- encouraging FF participation in ‘’
- delegating or involving’’
- Respecting FF
- Teaching/enforcing health’’
- Being a ‘’
- Consideration for ‘’
- Treating each unit member’’
- Acknowledging ‘’
- Keeping ‘’
- Comm lines ‘’
- Providing comfortable work ‘’
- Providing positive motivation for ‘’
- Setting clear expectations and holding them ‘’

A

lead by example
encouraging FF participation in decision making process
- delegating or involving ff in planning
- Respecting FF judgement
- Teaching/enforcing health safety rules
- Being a coach/mentor
- Consideration for diversity
- Acknowledging accomplishment
- Treating each unit member fair
- Keeping accurate records
- keep Comm lines lines open
- Providing comfortable work atmosphere
- Providing positive motivation for subordinates
- Setting clear expectations and holding them accountable
​p. 58

51
Q

Having priorities help Co to

A

Focus on important activates
Min competing priorities to reduce stress
Identify unit goals/objectives and doing the ones best for community /unit

52
Q

To meet standard of each priority level CO must follow : x3

A

Emergency response( training/drilling)
Preparation for Emergency response
Organizational duties ( station stuff)
p. 59

53
Q

Strong command presence can help defuse situations ‘’ x2

A

quickly and efficiently

54
Q

Everyone had a voice when ‘’ is used

A

brainstorming

55
Q

Developing specific, measurable objectives requires’‘x3 of expected result
T
OT
CV

A

time, orderly thinking and clear vision

56
Q

Co’s must comm clearly and concisely at Emergency because there may be no time to ‘’

A

ask questions

57
Q

3 way to involve FF in the process of establishing objectives

A

1- require the employee to accomplish a specific task
2- delegate task
3- use democratic leadership principles

58
Q

Co’s usually surpervise the Dept’s ‘’ unit

A

smallest ( personal, facilities, apparatus and equip ) p. 61

59
Q

Co’s can use the following to help create an effective crew or project team:

A
  • tell FF how they fit in , what’s expected, what they can expect, team objs, how accomplishing objs affects them
  • have frequent planning meetings w/ team to determine progress
  • work with FF to est goals/objs
  • encourage FF to make suggestions or provide solutions for problems
60
Q

4 stage development model by bruce tuckman

A

forming – growing relationship
storming – becoming comfortable with each other ( don’t wanna spend a lot of time here)
Norming- established own norms and become close-
Performing- true team all members sharing leadership

61
Q

What’’ is the planned and something unplanned termination of group taks
Sometimes thought of as the final stage. ( GOOD TIME TO DEBRIEF)

A

Adjourning

62
Q

Best way to support/motivate is to create a working environment where personnel can be invested . ways to creat this:

A
  • empower
  • provide reward/incentive
  • coach,counsel and mentor
  • celebrate accomplishment
    p.62
63
Q

to empower FF supervisors must release some authority and have confidence in skills, judgement and abilities of othere
this type of leadership :
- allows FF to take’’
- increase employee self ‘’
- share ‘’ power
- gives FF vested interest in a’’ and in org
- allows FF to use special ‘’ skills

A

all Ff to take responsibility for their
increases employee self esteem/motivation
share decision makingpower
gives ff vested interest in a project or in org
allows ff to use special non job related skills

64
Q

following steps can be use to involve FF in decision making process

A

1 – identify the problem
2- state all soultions wiil be consider but the best one will be used
3- explain the reality that outside forces may prevent some adoption of solution

65
Q

other options for rewarding

A
  • buying a meal
  • positive letter for file
  • pat on back
  • challenge coins
  • having a party
  • positive statement about members skills, abilities
  • Appropriate comments on performance
  • let adm know how good there doing
66
Q

coaching in the workforce is a process of giving motivational’‘x3 in order to improve performance
D
PR
CF

A

direction, positive reinenformenct and constructive feedback

67
Q

effective feedback needs to be’’ x4

A

honest, immediate , direct and frequent

68
Q

Co’s teach through’’ x2
E
A

A

encouragement and advice. 63

69
Q

Effective coach helps FF ‘‘x3 when requested
EG
Dhow to R
PS

A

establish goals, determine how to reach it and provides suggestion

70
Q

Counseling assist in identifying /resolving’‘x3 that affect performance
P
B
CP

A

personal, behavioral, or career problems t

71
Q

4 step method counseling method:

A

1- describe current performance
2- describe desired performance
3- gain commitment for change
4- follow up

72
Q

mentoring includes:

guidance in ‘’
asst in gaining ‘’
provide ‘‘resources
making ‘’ assigments
monitor FF ‘’
understanding how ‘’ affects workplace

A

career choices
specialized training
outside
challenging
achievement
diversity

73
Q

mentoring when mandatory may cause ‘'’x2

A

resentment and reduce participation p. 65

74
Q

value each member for there ‘’ x 5

A

experience, backround, intelligence, knowledge and skill

75
Q

promote an environment of ‘’

A

mutual respect p. 65

76
Q

tips for dealing with diversity are ?

A
  • treat as asset
  • understand owns own bais, stereotype and prejudices
  • be flexible in treatment
  • watch for barriers that prevent advancement
77
Q

what ‘’ is the process of controlling or directing available resources for the purpose of achieving a goal or objective through to use of author or persuasion

A

Managing

78
Q

As supervisors, CO’s are responsible for :

A
  • personeel
  • facilities
  • truck
  • tools/equip
  • legal juriction

pg.67

79
Q

NFPA 1021 defines Level 1 Officers at ‘’ and L2 as ‘’

A

Supervisor / Managers

80
Q

4 Universal Fuctions of MNGT:
‘’ develop tactics plan for accomplishment
‘’ coordinate takes/resources
‘’ guide, influence inspire and motivate FF to achieve goals(proactive approach to Managing)
‘’ setting standards ( take preventive or corrective action to close gap b/tw 2 performace levels )

A

Planning
Organizining-
Directing-
Controlling- p. 67

81
Q

Co’s must develop MGMT skills :x3

A

Admin skills – compter skills, laws, codes, regs ..

Human comm skills – interpersonal skills ( working w/ pp)

Conceptual.decison making skills- solving problems

82
Q

Co’s implement plans and should be documented in timely manner. what are the 5 plans

A

Standing , single use , strategic , operational /admin, contingency

83
Q

Includes policies, procedures and rules frequently to mange the day to day is what plan

A

standing plan

84
Q

What plan accomplishes a specific objective such as the development of a program project or budget? These plans are usually intended to reach an objective within a short period of time.

A

single use

85
Q

What plan Takes into account, the external factor that affect an organization, such as change in the economy, demographics, service requirements, hazards, and technology. They chart the organization course over infinite future that is divided into definite time components.

A

strategic

86
Q

how objectives will be accomplished

A

operational/ admin

87
Q

alternative plans for unforeseen events

A

contingency plans p. 68

88
Q

Company officer is responsible for completing tasks or ensuring that delegated tasks have been completed.. what are 4 skills required to complete a task

A

Planning, organizing, controlling and evaluating skills

89
Q

CO’s must enforce codes of conduct best way to do it is be a

A

positive role model

90
Q

what are the min standard that guide our behaviors. x4 ‘’
M
CV
R
R

A

Mission, core values and rules and regs p. 69

91
Q

What function of management creates mission statements and sets goals and objectives develops tactical plans for accomplishing a specific objective

A

Planning p67

92
Q

What function of management coordinates tasks and resources to accomplish the units goals and objectives by establishing the units internal structure system organization creates a labor division coordinating resources allocated responsibility for tasks and information. Flow with Dept and fill positions with qualified people.

A

Organizing

93
Q

What function of management influences inspires motivates employees to achieve the goal and objectives within a group

A

directing

94
Q

What function of management establishes an implement mechanisms to ensure that objectives are attained. Sets performance standards measures and reports actual performance compares performance standards with actual performance and takes preventative or corrective action to close the gap between the two performance levels

A

Controlling

Company Officer (9 decks)

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