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chapter 3 Flashcards

Leadership and supervision

1
Q

’’ is critical in emergency situations where personal risk are high and hazardous conditions can change rapidly

A

leadership

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2
Q

What “” is essential to limiting injuries , assuring accountability and attaining operational goals.

A

Motivating

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3
Q

In non emergency Operations and daily work activities ‘’’ is Essential For using resources efficiently and ensuring a safe and healthy environment

A

Leadership

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4
Q

CO’s should develop leadership traits, develop these traits apply those traits , apply them in a ‘’ and develop a ‘’

A

ethical manner ,command presence

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5
Q

To become an ‘’’’ leader Co’s should cultivate the following leadership qualities :
VISION
decisiveness
intelligence
self assurance
intintaitive
motivation and desire for success
intergrity
personal security
industriousness
innovation and creativity
consistency
preparedness
proactiveness
supervisory skills
interpersonal skills
comm skillsP. 47

A

effective LEADER

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5
Q

Leadership has been called a x7
T,B,S,T,C,S,A

A

trait, behavior, skill, talent, characteristic science and an art

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6
Q

’’’ leaders do what ?
Empower
Plan for success,
build trust,
understand the system,
inspire,
recognize challenge ,
model desired behavior,
encourage subordinates
ESTABLISH priorities p. 48

A

EFFECTIVE LEADERS

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7
Q

Examples of establish priories Regarding effective leaders. x3
R
PPR
A,F,D

A

1- the response
2- pre - planning readiness through trainig, planning and maintenance
3- adm- facilities ,documentation

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8
Q

’’ skills can be addressed and accessed through:
self assessment
- mentor feedback
- 360 feedback evaluation
- annual/supervisory review. 49

A

-Leadership

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9
Q

3 leadership styles based on decision making ( lewin 1939)

A

Autocratic
democratic
laissez-faire

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10
Q

clear direction of what how and when tasks will be performed. Follower has little imput.. good for ?

A

autocratic ( good for emergency situations )

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11
Q

imput from followers to make decisions””
SOMETIMES CALLED “”” Good for what emergency’s “””

A

democratic ( sometimes called participative leadership ) ( good for non-emergency)

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12
Q

leader avoids making decision, follows are left to make it on there own

A

laissez-faire. p. 50 ( good for picking a meal )

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13
Q

other leadership identified styles include

A

Transformational
transactional

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14
Q

what leadership style is when followers commitment to the leaders vision and inspiration( focus is to change) is ‘’

A

Transformational

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15
Q

sometimes managerial leadership, enforces compliance through reward/punishment ( forces is to stay consist)is ‘’

A

transnational

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16
Q

’’’ is unique skill that includes :
identify the situation
assess the need for action
determine the nature of necessary intervention
initiate action

A

command Presence

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17
Q

a Command presence inspires confidence from:
S
A
P

A

subordinates, admin and public

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18
Q

to achieve A ‘’’’ its helpful to model :
- self-confidence
- trustworthiness
- consistency
- Responsible
- tolerance/acceptance
- expertise
- accountability P.51

A

command presence

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19
Q

8 steps to a ‘’’
1. determine Situation
2. know resources available
3. develop strategy/tactic to resolve prob
4. listen to all points of views
5. make a decision
6. implement it
7. evaluate it
8. take responsibility

A

command presence

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20
Q

examples of unethical conducts

A
  • borrowing and never returning
  • shopping for personal stuff during inspections
  • using station to conduct a private business sale
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20
Q

system of moral principles

A

ethics

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21
Q

personal ethics should be consistent w/ orgs ‘‘x4

A

polices, procedures rules and regs p52

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22
Q

what is the 3 step check to Ethics ?

A

its it legal
is it fair to all concerned
how will it make you feel

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22
Q

favoritism and greed , as well as short cuts or exploitive mentally can result in violations of ‘’

A

violation of ethics

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22
Q

examples of unethical behavior
- hiring or promoting based ‘’
- cheating on ‘’
- Taking ‘’
- misusing ‘’
- going to dinner b4 ‘’
- failing to complete REQUIRED
- sexual ‘’
- discriminating against personal based on ‘’
- spreading ‘’
- taking credit for ‘’

A

on favoritism
promotional exam
bribes
dept equip
overhauling
required reports
harassment
color, gender age …
rumors
others work

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23
Q

lying like most forms of unethical behavior is about immediate gratification in 4 areas BN
A
SE
SG

A
  • basic needs- food money
  • affiliation- to create, prolong or avoid control relationships such as hazing
  • self esteem- create a false image
  • self graticication- indulgeing in activies that bring pleasure
    pg. 54
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24
Q

people may come to believe that their unethical actions are :

A
  • in their own best interest or orgs best interest
  • okay because no one will ever find out
  • okay cuz everyone else is doing it
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25
Q

FD adm should strive to ‘‘x3 thoses who show positive character and high ethical standards

A

recruit, retain and promote

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26
Q

A code of ethics provide CO w/ an idea of what is ‘‘x3

A

expected of them, their subordinates, and ther org

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27
Q

Who is responsible for the development of an ethical culture

A

everyone in the org

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28
Q

The admin and the rank and file must ‘’ x3 to adopted code of ethics
S
C
PA

A

support, communicate and personally adhere

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29
Q

Orgs goals should always be

A

ethical `p. 54

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30
Q

what ‘’ is a critical variable influencing career success, personal achievement, and life satisfaction.

A

Emotional intelligence

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31
Q

Some skills for an overall level of emotional Intelligence:
IS
SM
IP (SE/SM)
IP(A/AM)

A
  • leadership skills
  • self managing skills
  • intrapersonal skills- self esteem/stree mngt
  • interpersonal skills- assertion, anger Mngt
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32
Q

Humans have 2 minds hat are they ?

A

emotional ( react quick) and cognitive (slower thought out )

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33
Q

Emotional learning system ELS – uses 5 steps: Self ..
A
A
K
D
I

A

1- self assessment
2- self awareness
3- self knowledge
4- self development
5- self improvement p. 56

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34
Q

An emotional skill that is useful under stressful situations

A

assertion

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35
Q

3 parts to assertion are ?

A
  1. I think, I feel, I belive
  2. 2nd part is to describe what you think or feel
  3. express what you would like to have happen
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36
Q

effective leaders must model ‘’ skills

A

emotional intelligence

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37
Q

EI skills that contribute to effective leadership are x4’
SA
E
DM
PI

A
  • Social awareness
  • Empathy
  • Decision making
  • Positive influence
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38
Q

Emotional intelligance skills related to Self mNgt include:
TM
D
CTE

A
  • time MNgt
  • drive
  • commitment to ethics
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39
Q

PP w/ fully developed Commitment ‘’’ demonstrate
- internal pride
- outward dependability
- self motivation
- persistence

A

ethics

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40
Q

Ei skills can be developed in diff ways but must be ‘‘x3
A
I
SD

A

active , intentional and self directed

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41
Q

what coaching includes setting high goals, developing a plan to attain them , and then intentionally directing your efforts

A

self- directed

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42
Q

what type of mentoring involves observing and modeling what you see happening with your own mentors

A

guided emotional

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43
Q

what imagination involves positive imagery

A

active p. 56

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44
Q

Process of directing, overseeing and controlling ( responsible for 1 or more subordinate )

A

supervision

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45
Q

Refers to Administration and control of projects, programs situations or organization is ? Fire officers are often assigned ‘’ duties over functions such as public fire and life, safety education, or managing an incident scene involving multiple units or agencies.

A

Management

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46
Q

There re 4 levels of fire officer ranks

A

Level 1- supervising - CO
2- managing FO- Captians
3- Admin FO (debuty)
4- chief

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47
Q

WHO ‘’’’ is responsible for :
- meeting suprervisory responsibilities
Est. priorties for unit
Solving problems
Est communicating goals
building effective teams
motivating/supporting
managing diverse personal
apply Mngt principles
support orgs mission, valuves, rules and regs

A

CO LIKE MOST SUPERVISORS

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48
Q

CO’s will be held accountable for their own ‘‘x4

A

actions, commands, decisions as well as for the actions of subordinates p/57

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49
Q

Co’s must adhere to standard of’‘x3 that motivates Subordinates to do the same

A

ethical, moral, and legal behavior

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50
Q

Key elements of a ‘’ Co Supervisory style includes:
-lead by example
encouraging FF participation in decision making process
- delegating or involving ff in planning
- Respecting FF judgement
- Teaching/enforcing health safety rules
- Being a coach/mentor
- Consideration for diversity
- Acknowledging accomplishment
- Treating each unit member fair
- Keeping accurate records
- keep Comm lines lines open
- Providing comfortable work atmosphere
- Providing positive motivation for subordinates
- Setting clear expectations and holding them accountable
​p. 58

A

Successful

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51
Q

Having ‘’’ help Co to:

Focus on important activates
Min competing priorities to reduce stress
Identify unit goals/objectives and doing the ones best for community /unit

A

priorities

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52
Q

First line supervisors should categorize activities into three priority levels … To meet standard of each priority level CO must follow : x3

A

Emergency response( training/drilling)
Preparation for Emergency response
Organizational duties ( station stuff)
p. 59

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53
Q

Strong command presence can help defuse situations ‘’ x2

A

quickly and efficiently

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54
Q

Everyone had a voice when ‘’ is used

A

brainstorming

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55
Q

Developing specific, measurable objectives requires’‘x3 of expected result
T
OT
CV

A

time, orderly thinking and clear vision

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56
Q

Co’s must comm clearly and concisely at Emergency because there may be no time to ‘’

A

ask questions

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57
Q

3 way to involve FF in the process of establishing objectives:
A. ST
DT
DL

A

1- require the employee to accomplish a specific task
2- delegate task
3- use democratic leadership principles

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58
Q

Co’s usually surpervise the Dept’s ‘’ unit

A

smallest ( personal, facilities, apparatus and equip ) p. 61

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59
Q
  • tell FF how they fit in , what’s expected, what they can expect, team objs, how accomplishing objs affects them
  • have frequent planning meetings w/ team to determine progress
  • work with FF to est goals/objs
  • encourage FF to make suggestions or provide solutions for problems
  • Co’s can use the following to help create an ‘’ or ‘’’
A

effective crew or project team:

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60
Q

4 stage development model by bruce tuckman

A

forming – growing relationship
storming – becoming comfortable with each other ( don’t wanna spend a lot of time here)
Norming- established own norms and become close-
Performing- true team all members sharing leadership

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61
Q

What’’ is the planned and something unplanned termination of group taks
Sometimes thought of as the final stage. ( GOOD TIME TO DEBRIEF)

A

Adjourning

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62
Q

Best way to ‘’’’ is to create a working environment where personnel can be invested . ways to creat this:
- empower
- provide reward/incentive
- coach,counsel and mentor
- celebrate accomplishment
p.62

A

support/motivate

63
Q

to ‘’ FF supervisors must release some authority and have confidence in skills, judgement and abilities of othere
this type of leadership :
-all Ff to take responsibility for their
increases employee self esteem/motivation
share decision makingpower
gives ff vested interest in a project or in org
allows ff to use special non job related skills

A

empower

64
Q

following steps can be use to involve FF in decision making process

A

1 – identify the problem
2- state all soultions wiil be consider but the best one will be used
3- explain the reality that outside forces may prevent some adoption of solution

65
Q

other options for rewarding

A
  • buying a meal
  • positive letter for file
  • pat on back
  • challenge coins
  • having a party
  • positive statement about members skills, abilities
  • Appropriate comments on performance
  • let adm know how good there doing
66
Q

coaching in the workforce is a process of giving motivational’‘x3 in order to improve performance
D
PR
CF

A

direction, positive reinenformenct and constructive feedback

67
Q

effective feedback needs to be’’ x4

A

honest, immediate , direct and frequent

68
Q

Co’s teach through’’ x2
E
A

A

encouragement and advice. 63

69
Q

Effective ‘’ helps FF when requested:

Establish goals
determine how to reach
provides suggestion

A

coach

70
Q

Counseling assist in identifying /resolving’‘x3 that affect performance
P
B
CP

A

personal, behavioral, or career problems t

71
Q

4 step method counseling method:

A

1- describe current performance
2- describe desired performance
3- gain commitment for change
4- follow up

72
Q

what ‘’’ includes:

guidance in career choices
asst in gaining specialized training
provide outside resources
making challenging assigments
monitor FF achievements
understanding how diversity affects workplace

A

Mentoring

73
Q

mentoring when mandatory may cause ‘'’x2

A

resentment and reduce participation p. 65

74
Q

value each member for there ‘’ x 5
E
B
I
K
S

A

experience, backround, intelligence, knowledge and skill

75
Q

promote an environment of ‘’

A

mutual respect p. 65

76
Q
  • treat as asset
  • understand owns own bais, stereotype and prejudices
  • be flexible in treatment
  • watch for barriers that prevent advancement
    Are tips for dealing with’’’
A

diversity

77
Q

what ‘’ is the process of controlling or directing available resources for the purpose of achieving a goal or objective through to use of author or persuasion

A

Managing

78
Q

As supervisors, CO’s are responsible for :

A
  • personeel
  • facilities
  • truck
  • tools/equip
  • legal juriction

pg.67

79
Q

NFPA 1021 defines Level 1 Officers at ‘’ and L2 as ‘’

A

Supervisor / Managers

80
Q

4 Universal Fuctions of MNGT:
‘’ develop tactics plan for accomplishment
‘’ coordinate takes/resources
‘’ guide, influence inspire and motivate FF to achieve goals(proactive approach to Managing)
‘’ setting standards ( take preventive or corrective action to close gap b/tw 2 performace levels )

A

Planning
Organizining-
Directing-
Controlling- p. 67

81
Q

Co’s must develop MGMT skills:
AS
HCS
CDMS

A

Admin skills – compter skills, laws, codes, regs ..

Human comm skills – interpersonal skills ( working w/ pp)

Conceptual.decison making skills- solving problems

82
Q

Co’s implement plans and should be documented in timely manner. what are the 5 plans:
S
SU
S
O/A
C

A

Standing , single use , strategic , operational /admin, contingency

83
Q

Includes policies, procedures and rules frequently to mange the day to day is what plan

A

standing plan

84
Q

What plan accomplishes a specific objective such as the development of a program project or budget? These plans are usually intended to reach an objective within a short period of time.

A

single use

85
Q

What plan Takes into account, the external factor that affect an organization, such as change in the economy, demographics, service requirements, hazards, and technology. They chart the organization course over infinite future that is divided into definite time components.

A

strategic

86
Q

how objectives will be accomplished

A

operational/ admin

87
Q

alternative plans for unforeseen events

A

contingency plans p. 68

88
Q

Company officer is responsible for completing tasks or ensuring that delegated tasks have been completed.. what are 4 skills required to complete a task:
P
O
C
E

A

Planning, organizing, controlling and evaluating skills

89
Q

CO’s must enforce codes of conduct best way to do it is be a

A

positive role model

90
Q

what are the min standard that guide our behaviors. x4 ‘’
M
CV
R
R

A

Mission, core values and rules and regs p. 69

91
Q

What function of management creates mission statements and sets goals and objectives develops tactical plans for accomplishing a specific objective:
planning
organizing
directing
controlling

A

Planning p67

92
Q

What function of management coordinates tasks and resources to accomplish the units goals and objectives by establishing the units internal structure system organization creates a labor division coordinating resources allocated responsibility for tasks and information. Flow with Dept and fill positions with qualified people.

planning
organizing
directing
controlling

A

Organizing

93
Q

What function of management influences inspires motivates employees to achieve the goal and objectives within a group
planning
organizing
directing
controlling

A

directing

94
Q

What function of management establishes an implement mechanisms to ensure that objectives are attained. Sets performance standards measures and reports actual performance compares performance standards with actual performance and takes preventative or corrective action to close the gap between the two performance levels
planning
organizing
directing
controlling

A

Controlling

95
Q

“” is the growing relationship part of Bruce’s 4 part model

A

forming – growing relationship

96
Q

“” is becoming comfortable with each other ( don’t wanna spend a lot of time here) is what part of Bruce’s 4 part model

A

storming

97
Q

“” is established own norms and become close. According to Bruce’s 4 part model .

A

Norming- established own norms and become close

98
Q

“”” true team all members sharing leadership is what part of Bruce’s 4 part system .

A

Performing

99
Q

Complex may result as members compete for a position of informal leadership or attempts to exert their personal influence over the group for example, conflict may occur when a new officer joins an existing unit and contains more experienced officers the leader is supportive in this stage here or she actively listens to the member provides explanation for decision. The most crucial aspect of successful team development is to reduce the amount of time in this group spends in “”” phase

A

Storming

100
Q

The group establish isn’t adhered to its own set of norms and values members become closer and more cohesive. The company officer again must be aware of the teams and values as much as possible to make sure that those norms don’t violate the sense of decency leaders transitioning into the role of Piers allows other team members to share leadership responsibility is what phase.

A

Norming

101
Q

The supervisor works to maintain team spirit as the group establishes its objectives at this stage. The group is a true team.

A

Performing

102
Q

Computer skills, knowledge of law, codes, ordinance and labor management agreements, report, writing skills, data, analyzing skills or problem-solving and risk, identification and other skills used to prepare budgets. Creating reports or developed specifications. Other skills required of the officer as an emergency responder include ability and knowledge to manage an incident to apply strategic and tactical concepts to situations to perform specialized emergency responses is what management skill.
Administrative skill
Human communication skill
Conceptual and decision-making skill

A

Administrative skill

103
Q

Interpersonal skill that includes the ability to work with others people and supervise subordinates successful failure often hinges on one’s ability to communicate effectively is what management skill:
Administrative skill
Human communication skill
Conceptual and decision-making skill

A

Human and communication skill

104
Q

The ability to understand abstract ideas to solve problems to understand the organization as a whole, and to recognize how the variations part interrelate is what management skill:
Administrative skill
Human communication skill
Conceptual and decision-making skill

A

Conceptual and decision-making skill

105
Q

Which Nelson and low ELS step WOULD ENCOURAGE YOU TO LEARN..
Step a- self assessment
Step b self awareness
Step c self knowledge
Step d self development
Step e self improvment

A

Step D Self development

106
Q

Which Nelson and low ELS Step WOULD ENCOURAGE YOU TO explore:
Step a- self assessment
Step b self awareness
Step c self knowledge
Step d self development
Step e self improvment

A

Step A Self assessment

107
Q

Which Nelson and low ELS Step WOULD ENCOURAGE YOU TO identify:
Step a- self assessment
Step b self awareness
Step c self knowledge
Step d self development
Step e self improvment

A

Step b Self-awareness

108
Q

Which Nelson and low ELS Step WOULD ENCOURAGE YOU TO understand:
Step a- self assessment
Step b self awareness
Step c self knowledge
Step d self development
Step e self improvment

A

Step C Self knowledge

109
Q

Which Nelson and low ELS STeP WOULD ENCOURAGE YOU TO apply and match:
Step a- self assessment
Step b self awareness
Step c self knowledge
Step d self development
Step e self improvment

A

Step E self improvement

110
Q

Plans within the fire department are generally classified based on

A

Frequencies in which they are used

111
Q

Regarding emotional intelligence skills which skill involves social awareness, empathy, and decision-making

A

Leadership skills

112
Q

Regarding emotional, intelligent skills which skill involves time management drive strength, and commitment ethics

A

Self management skills

113
Q

Regarding emotional, intelligent skills which skills involve self-esteem and stress management

A

Intrapersonal skills

114
Q

Regarding emotional intelligence skills which skill involves assertion, anger, management, and anxiety management

A

Interpersonal skills

115
Q

Working successfully with others to accomplish tasks is what skill

A

Interpersonal skills

116
Q

Providing support for others to succeed in accomplishing, organizational and personal goals, giving subordinate the tools and methods to solve problems or make changes is :
EMPOWERING OTHERS AND ENABLING THEM ‘’’

A

Empowering others and enabling them to act

117
Q

Generating plans, implementing them and evaluating their effectiveness effective planning saves energy time resources lives and frustration planning for ‘’

A

Plan for success

118
Q

Creating an environment of mutual trust within the organization, community service area, and profession is building what ?

A

Building trust

119
Q

Determining first what needs to be improved in comprehending the organization policy rules, and regulations is understanding the ‘’

A

Understanding the system

120
Q

Sharing the vision for your company success with subordinates and ensuring it is in line with organizational mission IS “”

A

Inspiration shared vision

121
Q

Sharing the glory with your subordinate while keeping trouble to yourself encourges who

A

Encourage subordinate

122
Q

’’’ IS Determining effective procedures:
EX:
Top priority is an emergency response
Second priority is pre-emergency readiness
Third priority is administrative

A

Establishing priorities

123
Q

Regarding the smart acronym, what is best to describe by an example of conducting annual assessments:
specific
measurable
action oriented
relevent
time sensitive

A

Specific

124
Q

Regarding the smart acronym, what is best described by the example of progress can be tracked based on the number of crew members:
specific
measurable
action oriented
relevent
time sensitive

A

Measurable

125
Q

Based on the smart acronym, what is best described by the example completed utilize in appropriate assessment tool:
specific
measurable
action oriented
relevent
time sensitive

A

Action oriented

126
Q

Regarding the smart acronym, what is best described by this is a necessary and beneficial duty required of company officers:
specific
measurable
action oriented
relevent
time sensitive

A

Relevant

127
Q

Regarding the smart acronym, what is best described by the example assessments are set to be conducted at the end of June:
specific
measurable
action oriented
relevent
time sensitive

A

Time sensitive

128
Q

Planning should be documented in a timely matter documents provide “” of the decisions that were made and “”as a guide for future planning

A

evidence, services

129
Q

Being secure in a leadership position best describes

A

Personal security page 48

130
Q

Which form of lying is represented when you seek to indulge in activities that bring pleasure even if they are illegal or unhealthy such as illegal gambling, substance, abuse, and theft:
Basic need
Affiliation
Self-esteem
Self gratification

A

Self gratification

131
Q

Which method of involving employees in the process of establishing goals and objectives gives members of the unit and opportunity to establish goals and objectives during the planning stage… use what leadership principal

A

Democratic

132
Q

Which form of lying is represented when ‘’ create, prolong or avoid control relationships such as hazing’
pg. 54
Basic need
Affiliation
Self-esteem
Self gratification

A

affiliation

133
Q

Which form of lying is represented when ‘create a false image’
Basic need
Affiliation
Self-esteem
Self gratification

A

self esteem

134
Q

Having an idea or concept of future developments, being able to view situations from all angles while still understanding that tradition can provide direction.

A

vision

135
Q

Making decisions quickly and effectively

A

Decisiveness

136
Q

Logic and reasoning and making decisions

A

Intelligence

137
Q

Self-confidence when making decision

A

Self Assurance

138
Q

Goals and objectives with a minimum of supervision

A

Initiative

139
Q

Gaining additional responsibility and influencing within the organization

A

Motivating and desire for professional success

140
Q

Apply honesty and strong principles to the decision-making process

A

Integrity

141
Q

Insecure leadership position

A

security

142
Q

Working hard to fulfill duties

A

Industriousness

143
Q

Seeking new and imaginative method for accomplishing the organizations missions

A

Innovation and creativity

144
Q

Applying procedure policy reward and discipline evenly in fairly

A

Consistency

145
Q

Being ready for potential situations

A

Preparedness

146
Q

Anticipating embracing and meeting change

A

Proactiveness

147
Q

Planning, organizing directing controlling in order to coordinate units effort to accomplish objectives is what ‘’ skill

A

Supervisory skills

148
Q

Working successfully to accomplish tasks is what ‘ skill

A

Interpersonal skills

149
Q

Expressing oneself clearly and effectively to others in anticipating feedback from others who are either internal or external for the organization

A

Communication skills

150
Q

Providing support for others to succeed in accomplishing, organizational impersonal goals, giving subordinate the tools and methods to solve the problems or make the change

A

Empowering others

151
Q

Plan FOR ‘’ BY Generating them, implementing them and evaluating their effectiveness. Effective planning save energy, time, resources, lives and frustration.

A

Plan for success

152
Q

Determining what needs to be improved and comprehending the organizational policy rules and regulations is ‘’

A

Understanding the system

153
Q

Which leadership style is sometimes called managerial leadership?

A

Transactional

154
Q

An individual’s ability to correctly perceive and label their own and others’ emotions is known as -

A

Emotional intelligence/ Emotional quotient.

155
Q

skills that contribute to an individual’s over-all level of emotional intelligence deals with self-esteem and stress management?

A

Intrapersonal skills.

156
Q

Which of the following SMART objectives should be a regular duty of a company officer?

A

Relevant

157
Q

Establishing and communicating the plan for task completion to employees; ensuring that the schedule is realistic with attainable objectives; organizing employees to work as a team with objectives or a goal in focus, and delegating the appropriate amount of responsibility and authority to employees would all be e

A

task MNGT

158
Q

Focus on how objectives will be accomplished is best characterized by which of the following classifications of plans?

A

Operational/administrative.

159
Q

Which of the following skills that contribute to an individual’s over-all level of emotional intelligence deals with social awareness, empathy, and decision-making?

A

Leadership skills.

Company Officer (10 decks)

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