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chapter 3 Flashcards

Leadership and supervision

1
Q

’’ is critical in emergency situations where personal risk are high and hazardous conditions can change rapidly

A

leadership

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2
Q

What “” l is essential to limiting injuries , assuring accountability and attaining operational goals.

A

Motivating

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3
Q

’’ in non emergency is used for resources efficiently and ensuring a safe and healthy environment

A

Leadership

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4
Q

CO’s should develop leadership traits, develop these traits apply those traits , apply them in a ‘’ and develop a ‘’

A

ethical manner ,command presence

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5
Q

To become an effective leader Co’s should cultivate the following leadership qualities :
V
D
I
S A
I
M AND D
I
P S
I
I/C
P
P
SS
IS
CK

A
  • VISION
  • decisiveness
  • intelligence
  • self assurance
  • intintaitive
  • motivation and desire for success
  • intergrity
  • personal security
  • industriousness
  • innovation and creativity
  • consistency
  • preparedness
  • proactiveness
  • supervisory skills
  • interpersonal skills
  • comm skillsP. 47
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5
Q

Leadership has been called a x7

A

trait, behavior, skill, talent, characteristic science and an art

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6
Q

Effective leaders do what ?
E
PFS
BT
I
RC
MDB
ES

A

Empower
Plan for success,
build trust,
understand the system,
inspire,
recognize challenge ,
model desired behavior,
encourage subordinates
ESTABLISH priorities p. 48

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7
Q

Examples of establish priories

A

1- the response
2- pre - planning readiness through trainig, planning and maintenance
3- adm- facilities ,documentation

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8
Q

Leadership skills can be addressed and accessed through:

A
  • self assessment
  • mentor feedback
  • 360 feedback evaluation
  • annual/supervisory review. 49
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9
Q

3 leadership styles based on decision making ( lewin 1939)

A

Autocratic
democratic
laissez-faire

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10
Q

clear direction of what how and when tasks will be performed. Follower has little imput

A

autocratic ( good for emergency situations )

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11
Q

imput from followers to make decisions

A

democratic ( sometimes called participative leadership ) ( good for non-emergency)

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12
Q

leader avoids making decision, follows are left to make it on there own

A

laissez-faire. p. 50 ( good for picking a meal )

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13
Q

other leadership identified styles include

A

Transformational
transactional

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14
Q

followers commitment to the leaders vision and inspiration( focus is to change) is ‘’

A

Transformational

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15
Q

sometimes managerial leadership, enforces compliance through reward/punishment ( forces is to stay consist)is ‘’

A

transnational

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16
Q

command presence is unique skill that includes :

A

identify the situation
assess the need for action
determine the nature of necessary information
initiate action

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17
Q

a Command presence inspires confidence from’‘xx3

A

subordinates, admin and public

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18
Q

to achieve command presence its helpful to model :
SC
T
C
R
T/A
E
Ap. 51

A
  • self-confidence
  • trustworthiness
  • consistency
  • Responsible
  • tolerance/acceptance
  • expertise
  • accountability
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19
Q

8 steps to a command presence
1. determine ‘’
2. know ‘’
3. develop’’ to resolve prob
4. listen to’’
5. make a
6. ‘’ it
7. ‘’ it
8. take ‘’

A

situation
resources available
strategy/tactic
all points of views
decision
implement
evaluate
responsibility

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20
Q

examples of unethical conducts

A
  • borrowing and never returning
  • shopping for personal stuff during inspections
  • using station to conduct a private business sale
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20
Q

system of moral principles

A

ethics

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21
Q

personal ethics should be consistent w/ orgs ‘‘x4

A

polices, procedures rules and regs p52

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22
Q

what is the 3 step check to Ethics ?

A

its it legal
is it fair to all concerned
how will it make you feel

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22
Q

favoritism and greed , as well as short cuts or exploitive mentally can result in

A

violation of ethics

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22
Q

examples of unethical behavior
- hiring or promoting based ‘’
- cheating on ‘’
- Taking ‘’
- misusing ‘’
- going to dinner b4 ‘’
- failing to complete ‘’
- sexual ‘’
- discriminating against personal based on ‘’
- spreading ‘’
- taking credit for ‘’

A

on favoritism
promotional exam
bribes dept equip
overhauling
required reports
harassment
color, gender age …
rumors
others work

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23
Q

lying like most forms of unethical behavior is about immediate gratification in 4 areas ‘’

A
  • basic needs- food money
  • affiliation- to create, prolong or avoid control relationships such as hazing
  • self esteem- create a false image
  • self graticication- indulgeing in activies that bring pleasure
    pg. 54
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24
Q

people may come to believe that their unethical actions are :

A
  • in their own best interest or orgs best interest
  • okay because no one will ever find out
  • okay cuz everyone else is doing it
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25
Q

FD adm should strive to ‘‘x3 thoses who show positive character and high ethical standards

A

recruit, retain and promote

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26
Q

A code of ethics provide CO w/ an idea of what is ‘‘x3

A

expected of them, their subordinates, and ther org

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27
Q

Who is responsible for the development of an ethical culture

A

everyone in the org

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28
Q

The admin and the rank and file must ‘’ x3 to adopted code of ethics

A

support, communicate and personally adhere

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29
Q

Orgs goals should always be

A

ethical `p. 54

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30
Q

what ‘’ is a critical variable influencing career success, personal achievement, and life satisfaction.

A

Emotional intelligence

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31
Q

Some skills for an overall level of emotional Intelligence:

A
  • leadership skills
  • self managing skills
  • intrapersonal skills- self esteem/stree mngt
  • interpersonal skills- assertion, anger Mngt
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32
Q

Humans have 2 minds hat are they ?

A

emotional ( react quick) and cognitive (slower thought out )

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33
Q

Emotional learning system ELS – uses 5 steps

A

1- self assessment
2- self awareness
3- self knowledge
4- self development
5- self improvement p. 56

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34
Q

An emotional skill that is useful under stressful situations

A

assertion

35
Q

3 parts to assertion are ?

A
  1. I think, I feel, I belive
  2. 2nd part is to describe what you think or feel
  3. express what you would like to have happen
36
Q

effective leaders must model ‘’ skills

A

emotional intelligence

37
Q

EI skills that contribute to effective leadership are x5’’

A
  • Social awareness
  • Empathy
  • Decision making
  • Positive influence
38
Q

EI skills related to Self mNgt include

A
  • time MNgt
  • drive
  • commitment to ethics
39
Q

PP w/ fully developed Commitment ethics demonstrate

A
  • internal pride
  • outward dependability
  • self motivation
  • persistence
40
Q

Ei skills can be developed in diff ways but must be ‘‘x3

A

active , intentional and self directed

41
Q

what coaching includes setting high goals, developing a plan to attain them , and then intentionally directing your efforts

A

self- directed

42
Q

what mentoring, which invlcoces observing and modeling what you see happening with your own mentors

A

guided emotional

43
Q

what imagination involves positive imagery

A

active p. 56

44
Q

Process of directing, overseeing and controlling ( responsible for 1 or more subordinate )

A

supervision

45
Q

Refers to Administration and control of projects, programs situations or organization is ?

A

Management

46
Q

There re 4 levels of fire officer ranks

A

Level 1- CO
2- managing FO- Captians
3- Admin FO (debuty)
4- chief

47
Q

CO like most supervisors is responsible for :
- meeting suprervisory ‘’
- est ‘‘for unit
- solving ‘’
- est ‘‘goals
- building’’ teams
- motivating /’’
- managing’’ personal
- apply ‘’ principles
- support orgs ( ‘’)

A

responsibilities
priorties
problems
communicating
effective
supporting
diverse
Mngt
mission, valuves, rules and regs

48
Q

CO’s will be held accountable for their own ‘‘x4

A

actions, commands, decisions as well as for the actions of subordinates p/57

49
Q

Co’s must adhere to standard of’‘x3 that motivates Subordinates to do the same

A

ethical, moral, and legal behavior

50
Q

Key elements of a successful Co Supervisory style includes:
- leading by’’
- encouraging FF participation in ‘’
- delegating or involving’’
- Respecting FF
- Teaching/enforcing health’’
- Being a ‘’
- Consideration for ‘’
- Acknowledging ‘’
- Treating each unit member’’
- Acknowledging ‘’
- Keeping ‘’
- Comm lines ‘’
- Providing comfortable work ‘’
- Providing positive motivation for ‘’
- Setting clear expectations and holding them ‘’

A

example
decision making process
FF in planning
judgement
safety rules
couch/mentor
diversity
accomplishment
fair
EAP
records
open
environment
subordinates
accountable p. 58

51
Q

Having priorities help Co to

A

Focus on important activates
Min competing priorities to reduce stress
Identify unit goals/objectives and doing the ones best for community /unit

52
Q

To meet standard of each priority level CO must follow : x3

A

Emergency response( training/drilling)
Preparation for Emergency response
Organizational duties ( station stuff)
p. 59

53
Q

Strong command presence can help defuse situations ‘’ x2

A

quickly and efficiently

54
Q

Everyone had a voice when ‘’ is used

A

brainstorming

55
Q

Developing specific, measurable objectives requires’‘x3 of expected result

A

time, orderly thinking and clear vision

56
Q

Co’s must comm clearly and concisely at Emergency because there may be no time to ‘’

A

ask questions

57
Q

3 way to involve FF in the process of establishing objectives

A

1- require the employee to accomplish a specific task
2- delegate task
3- use democratic leadership principles

58
Q

Co’s usually surpervise the Dept’s ‘’ unit

A

smallest ( personal, facilities, apparatus and equip ) p. 61

59
Q

Co’s can use the following to help create an effective crew or project team:

A
  • tell FF how they fit in , what’s expected, what they can expect, team objs, how accomplishing objs affects them
  • have frequent planning meetings w/ team to determine progress
  • work with FF to est goals/objs
  • encourage FF to make suggestions or provide solutions for problems
60
Q

4 stage development model by bruce tuckman

A

forming – growing relationship
storming – becoming comfortable with each other ( don’t wanna spend a lot of time here)
Norming- established own norms and become close-
Performing- true team all members sharing leadership

61
Q

What’’ is the planned and something unplanned termination of group taks
Sometimes thought of as the final stage. ( GOOD TIME TO DEBRIEF)

A

Adjourning

62
Q

Best way to support/motivate is to create a working environment where personnel can be invested . ways to creat this:

A
  • empower
  • provide reward/incentive
  • coach,counsel and mentor
  • celebrate accomplishment
    p.62
63
Q

to empower FF supervisors must release some authority and have confidence in skills, judgement and abilities of othere
this type of leadership :
- allows FF to take’’
- increase employee self ‘’
- share ‘’ power
- vested interest on a’’ and in org
- all FF to use special ‘’ skills

A

responsibility for their
action
esteem/motivation
decision making
project
non job related

64
Q

following steps can be use to involve FF in decision making process

A

1 – identify the problem
2- state all soultions wiil be consider but the best one will be used
3- explain the reality that outside forces may prevent some adoption of solution

65
Q

other options for rewarding

A
  • buying a meal
  • positive letter for file
  • pat on back
  • challenge coins
  • having a party
  • positive statement about members skills, abilities
  • Appropriate comments on performance
  • let adm know how good there doing
66
Q

coaching in the workforce is a process of giving motivational’‘x3 in order to improve performance

A

direction, positive reinenformenct and constructive feedback

67
Q

effective feedback needs to be’’ x4

A

honest, immediate , direct and frequent

68
Q

Co’s teach through’’ x2

A

encouragement and advice. 63

69
Q

Effective coach helps FF ‘‘x3 when requested

A

establish goals, determine how to reach it and provides suggestion

70
Q

Counseling assist in identifying /resolving’‘x3 that affect performance

A

personal, behavioral, or career problems t

71
Q

4 step method counseling method:

A

1- describe current performance
2- describe desired performance
3- gain commitment for change
4- follow up

72
Q

mentoring includes:

guidance in ‘’
asst in gaining ‘’
provide ‘‘resources
making ‘’ assigments
monitor FF ‘’
understanding how ‘’ affects workplace

A

career choices
specialized training
outside
challenging
achievement
diversity

73
Q

mentoring when mandatory may cause ‘'’x2

A

resentment and reduce participation p. 65

74
Q

value each member for there ‘’ x 5

A

experience, backround, intelligence, knowledge and skill

75
Q

promote an environment of ‘’

A

mutual respect p. 65

76
Q

tips for dealing with diversity are ?

A
  • treat as asset
  • understand owns own bais, stereotype and prejudices
  • be flexible in treatment
  • watch for barriers that prevent advancement
77
Q

what ‘’ is the process of controlling or directing available resources for the purpose of achieving a goal or objective through to use of author or persuasion

A

Managing

78
Q

As supervisors, CO’s are responsible for :

A
  • personeel
  • facilities
  • truck
  • tools/equip
  • legal juriction

pg.67

79
Q

NFPA 1021 defines Level 1 Officers at ‘’ and L2 as ‘’

A

Supervisor / Managers

80
Q

5 Universal Fuctions of MNGT:
‘’ develop tactics plan for accomplishment
‘’ coordinate takes/resources
‘’ guide, influence inspire and motivate FF to achieve goals(proactive approach to Managing)
‘’ setting standards ( take preventive or corrective action to close gap b/tw 2 performace levels )

A

Planning
Organizining-
Directing-
Controlling- p. 67

81
Q

Co’s must develop MGMT skills :x3

A

Admin skills – compter skills, laws, codes, regs ..

Human comm skills – interpersonal skills ( working w/ pp)

Conceptual.decison making skills- solving problems

82
Q

Co’s implement plans and should be documented in timely manner. what are the 5 plans

A

Standing , single use , strategic , operational /admin, contingency

83
Q

Includes policies, procedures and rules frequently to mange the day to day

A

standing plan

84
Q

for specific objectives ( develop programs, progects) used to reach obj in a short time

A

single use

85
Q

takes account for external factors that affect org.. ( change in eco, demographic hazards , tech ) are subjective

A

strategic

86
Q

how objectives will be accomplished

A

operational/ admin

87
Q

alternative plans for unforeseen events

A

contingency plans p. 68

88
Q

what are required to complete a task

A

Planning, organizing, controlling and evaluating skills

89
Q

CO’s must enforce codes of conduct best way to do it is be a

A

positive role model

90
Q

what are the min standard that guide our behaviors. x4 ‘’

A

Mission, core values and rules and regs p. 69

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