Chapter 6 Flashcards
alteration of people, structure, or technology in an organization
Organizational change
someone who acts as a catalyst and assumes the responsibility for managing the change process
Change Agent
Unexpected environment (existence of fast-thinking competitors and market demands).
White Water
4 Areas of Change
Strategy, Structure, Technology, People
change in how managers ensure success of the company
Changing strategy
changes in structural variables, such as reporting relationships, coordination mechanisms, employee empowerment, or job design
Changing structure
how work gets done and who does it
Organizational Changes
modifications in the way work is performed or the methods and equipment that are used
Changing technology
changes in attitudes, expectations, perceptions and behavior of individuals or groups
Changing people
replaces certain tasks done by people with tasks done by machines.
Automation
change methods that focus on people and the nature and quality of interpersonal work relationships
Organizational development (OD)
helping employees see the logic of the change effort, assuming the resistance lies in misinformation and poor communication
Education and Communication
bringing those individual directly affected by the proposed change into the decision-making process
Participation
help employee deal with the fear and anxiety associated with the change effort (e.g., employee counseling, therapy, new skills training, short paid LOA)
Facilitation and Support
exchanging something of value for an agreement to lessen the resistance to the change effort
Negotiation
a covert attempt to influence others (distorting the facts to make the change appear more attractive)
Manipulation and cooptation
Use of direct threats or force against the resister
Coercion
Adverse reaction to excessive pressures placed on them from extraordinary demands, constraints, or opportunities.
Employee Stress
5 categories of organizational stressors
1) Task Demand 2) Role Demand 3) Interpersonal Demand 4) Organizational Structure 5) Organizational Leadership
ability to combine ideas in a unique way or to make unusual associations between ideas
Creativity
taking creative ideas and turning them into useful products of work methods.
Innovation
