Chapter 1 Flashcards
Manages the work of nonmanagerial employees who typically are involved with producing the organization’s products or servicing the organization’s customers.
First-line/Frontline Managers
Manages the work of first-line managers and can be found between the lowest and top levels of the organization.
Middle Managers
Responsible for making organization-wide decisions and establishing the plans and goals that affect the entire organization.
Top Managers
A deliberate arrangement of people to accomplish some specific purpose
Organization
involves coordinating and overseeing the work activities of others so their activities are completed efficiently and effectively.
Management
refers to getting the most output from the least amount of inputs or resources. It’s doing things right.
Efficiency
doing those work activities that will result in achieving goals.
Effectiveness
What are the 4 Management Functions?
Planning, Organizing, Leading, Controlling
Management function that involves setting goals, establishing strategies for achieving those goals, and developing plans to integrate and coordinate activities
Planning
Management function that involves arranging and structuring work to accomplish the organization’s goals
Organizing
Management function that involves working with and through people to accomplish organizational goals
Leading
Management function that involves monitoring, comparing, and correcting work performance
Controlling
specific actions or behaviors expected of and exhibited by a manager.
Managerial Roles
Managerial roles that involve people and other duties that are ceremonial and symbolic in nature. Roles include figurehead, leader, and liaison.
Interpersonal Roles
Managerial roles that involve collecting, receiving, and disseminating information. Roles include monitor, disseminator, and spokesperson.
Informational Roles
Managerial roles that revolve around making choices. Roles include entrepreneur, disturbance handler, resource allocator, and negotiator.
Decisional Roles
ob-specific knowledge and techniques needed to proficiently perform work tasks
Technical Skills
The ability to work well with other people individually and in a group
Interpersonal Skills
The ability to think and to conceptualize about abstract and complex situations
Conceptual Skills
forms of electronic communication through which users create online communities to share ideas, information, personal messages, and other content
Social Media
means exploring new territory, taking risks, and doing things differently.
Innovation
is a company’s ability to achieve its business goals and increase long- term shareholder value by integrating economic, environmental, and social opportunities into its business strategies
Sustainability
The reality that management is needed in all types and sizes of organizations, at all organizational levels, in all organizational areas, and in organizations no matter where located
Universality of Management
An understanding of management forms the foundation upon which to build your management knowledge and skills.
The Reality of Work
Understanding management concepts and how managers think will help you get better results at work and enhance your career.
Gaining Insights into Life at Work
