Chapter 10 Flashcards
(25 cards)
arranging and structuring work to accomplish organizational goals
Organizing
formal arrangement of jobs within an organization
Organizational Structure
the visual representation of an organization’s structure
Organizational Structure
a process that involves decisions about six key elements
Organizational Structure
Dividing work activities into separate job task wherein individual employees “specialize” in doing part of the activity rather than the entire activity in order to increase work input, efficiency, and work output
Work Specialization or Division of Labor
Jobs are grouped together based on common work activities to ensure tasks are completed in a coordinated and integrated manner.
Departmentalization
Groups Jobs According to Function
Functional Departmentalization
Groups Jobs According to Geographic Region
Geographical Departmentalization
Groups Jobs by Product Line
Product Departmentalization
Groups Jobs in the Basis of Product or Customer Flow
Process Departmentalization
Groups Jobs on the Basis of Specific and Unique Customers Who Have Common Needs
Customer Departmentalization
A work team composed of individuals from various functional specialties.
Cross-Functional Team
Line of authority extending from upper organizational levels to lower levels, which clarifies who reports to whom.
Chain of Command
Rights inherent in a managerial position to tell people what to do and to expect them to do it
Authority
When managers assign work, employees have an obligation to perform their duties
Responsibility
This principle, one of Fayol’s 14 management principles, states that employees should report to only one manager to avoid conflicting demands.
Unity of Command
The number of employees a manager can efficiently and effectively handle.
Span of Control
the degree to which decision making takes place at upper levels of the organization.
Centralization
when more lower-level employees provide input or actually make decisions to reach the optimum and efficient use of employees.
Decentralization
How standardized an organization’s jobs are and the extent to which employee behavior is guided by rules and procedures.
Formalization
organization that follows a rigid structure with clear hierarchies where each employee reports to one supervisor.
Mechanistic Organization (or bureaucracy)
Organization that is Flexible and adaptive, unlike the rigid mechanistic structure.
Organic Organization
Organizational structure that is made up of separate business units or divisions.
Divisional Structure
An organizational design that groups similar or related occupational specialties together.
Functional Structure
