Chapter 2 Flashcards
The dominant view in management theory and society in general is that managers are directly responsible for an organization’s success or failure.
Omnipotent View of Management
Much of an organization’s success or failure is due to external forces outside managers’ control.
Symbolic View of Management
Refers to factors and forces outside the organization that affect its performance.
External Environment
External factor involving interest rates, inflation, changes in disposable income, stock market fluctuations, and business cycle stages.
Economic
External factor involving age, race, gender, education level, geographic location, income, and family composition.
Demographic
External factor involving federal, state, local and global laws, and country’s political conditions and stability.
Political/Legal
External factor involving values, attitudes, trends, traditions, lifestyles, beliefs, tastes, and patterns of behavior.
Sociocultural
External factor involving scientific or industrial innovations
Technological
External factor involving issues on globalization and world economy
Global
decree of change and complexity in an organization’s environment.
Environmental Uncertainty
number of components in an organization’s environment and the extent of the knowledge that the organization has about those components.
Environmental Complexity
any constituencies in the organization’s environment that are affected by an organization’s decision and actions.
Stakeholders
Organizations depend on external groups as sources of ___ and outlets for ____
Inputs, Outputs
the shared values, principles, traditions, and ways of doing things that influence the way organizational members act.
Organizational Culture
Managers that analyze extensively before committing.
Ready-aim-fire Managers
Facet of a supportive corporate culture that emphasizes how involved employees are, how motivated they are, and how committed they are to long-term goals of the organization
Challenge and Involvement
Facet of a supportive corporate culture that emphasizes how employees are supportive and respectful to each other
Trust and openness
Facet of a supportive corporate culture that emphasizes how employees independently define their work
Freedom
Facet of a supportive corporate culture that emphasizes how employees have time to elaborate on new ideas before taking action
Idea Time
Facet of a supportive corporate culture that emphasizes how the workplace is spontaneous and fun
Playfulness/Humor
Facet of a supportive corporate culture that emphasizes how the employees make decisions and resolve issues based on the good of the organization vs personal interest
Conflict Resolution
Facet of a supportive corporate culture that emphasizes how employees are allowed to express their own opinions for consideration
Debates
Facet of a supportive corporate culture that emphasizes how managers tolerate uncertainty and ambiguity
Risk-Taking
a culture in which organizational values promote a sense of purpose through meaningful work taking place in the context of community.
Workplace Spirituality
5 cultural characterisitics of spiritual organizations
1) Strong Sense of Purpose
2) Focus on Individual Development
3) Trust and Openness
4) Employee Empowerment
5) Toleration of Employee Expression
Building culture around meaning
Strong sense of purpose
Recognize the worth and value of individuals.
Focus on individual development.
Not being afraid to admit mistakes, be upfront, and create mutual trust
Trust and openness
anagers trust employees to make thoughtful and conscientious decisions—sometimes even if it means going against company policies.
Employee Empowerment
allowing people to be themselves—to express their moods and feelings without guilt or fear of reprimand.
Toleration of Employee Expression
Two Main Issues with Spiritual Organizations
1) Legitimacy 2) Economics
What spirituality issue refers to whether organizations have the right to impose spiritual values on employees?
Legitimacy
What spirituality issue refers to whether spirituality and profits are compatible?
Economics
