Chapter 5: Verbal Communication Flashcards
1
Q
Verbal Communication
A
- use of language to interact with others
- can be spoken or written
- understanding nature of language is important
2
Q
Symbols
A
- items used to represent other things
- words are primary symbols representing people, objects, events, ideas
3
Q
Constitutive rules
A
- define words’ meanings
4
Q
Regulative rules
A
- control how you use language
5
Q
Denotative meanings
A
- literal meanings of your words
6
Q
Connotative meanings
A
- meanings based on life experiences
7
Q
Dialects
A
- variations in language among large cultural group
- influence perception of others as either ingroupers or outgroupers
8
Q
Cooperative princple
A
- making verbal communication as informative, honest, relevant, and clear as required
9
Q
Making messages understandable
A
- be informative, honest, relevant, and clear
- information is appropriate and important
- don’t dodge topics
use clear language
10
Q
Honesty
A
- single most important characteristic of competent communication
11
Q
Misunderstandings
A
- occurs when one person misperceives the meaning of another’s verbal communication
12
Q
“I” and “We” Language
A
avoid “you” language
- phrases that shift attentions and blame
use “I” language
- emphasized ownership of feelings, beliefs
use “we” language
- emphasizes inclusion, connections, similarity
13
Q
Avoid gender-based presumptions
A
- research indicates very little evidence supporting differences in verbal communication between genders
14
Q
Mindful of cultural differences
A
- match others’ speech rates and desired balance of “turn-taking”
- don’t substantially change language or voice
15
Q
Prejudiced language
A
- means speaking contemptously, disdainfully about a group
