Chapter 1: Introduction to Communication

Question 1

What is Communication?

Answer 1

the process through which people use messages to generate meanings within and across modalities , channels , and contexts

Question 2

Three Types of Communication Goals

Answer 2

self-presentation , instrumental , and relationship

Question 3

Self-Presentation Goal

Answer 3

purposely presenting ourselves

Question 4

Instrumental Goal

Answer 4

achieving practical objectives/accomplishing tasks

Question 5

Relationship Goal

Answer 5

building, maintain, or ending bonds

Question 6

Linear Communication Model

Answer 6

information flows one direction

Question 7

Sender

Answer 7

individual who generates information to be communicated

Question 8

Receiver

Answer 8

person for whom a message is intended

Question 9

Noise

Answer 9

distractions that change how message is recieved

Question 10

Interaction Communication Models

Answer 10

feedback and fields for experience influence communication

Question 11

Feedback

Answer 11

verbal and nonverbal messages coming from recipients

Question 12

Fields of Experiences

Answer 12

beliefs, attitudes, vowels, and experiences individuals bring to communicate event

Question 13

Transactional Communication Model

Answer 13

communication is multi-directional
particapnts mutually influence one another’s communication behavior
exchange verbal and nonverbal messages and feedback to collaboratively create meanings

Question 14

Rhetoric

Answer 14

the theory and practice of persuasion through speech, was formally studied in ancient Greece and Rome

Socrates and Plato debated nature of rhetoric

Question 15

Aristotle’s requirements for persuasion

Answer 15

demonstrate credibility
provide logical reasons
appeal to emotions

Question 16

Cicero’s objectives of public speaking:

Answer 16

Instruct, persuade, honor

Question 17

Mediated Communication

Answer 17

separated by technological device

Question 18

Interpersonal communication

Answer 18

Between two people, impact on both participants

Question 19

Small group communication

Answer 19

3+ persons who share common identity
To achieve common goals or purposes

Question 20

Public communication

Answer 20

Preparing, delivering message to audience to achieve a specific purpose

Question 21

Communication competence

Answer 21

communicating appropriately, effectively, and ethically

Question 22

Appropriateness

Answer 22

is the degree to which communication matches expectations regarding how people “should” communicate

Question 23

Effectiveness

Answer 23

is the ability to accomplish goals through communication

Question 24

Ehtics

Answer 24

are moral principles that guide behavior

to be ethical communicators, people should communicate honestly, kindly, and positively

Question 25

Putting Competence into Practice

Answer 25

translate knowledge into communication skills
repeatable goal-directed behaviors
be motivated to improve communication

Question 26

Communication Skills

Answer 26

communication choices affect outcomes you experience
our communication is irreversible
others’ behavior affects our outcomes
to improve outcomes, practice communication skills

Question 27

Communication Connections

Answer 27

our communication skills connect us to others
communication is the primary vehicle for:
exchanging meaning
achieving goals
connecting emotionally
building personal, professional relationships