Chapter 5

Question 1

4 most common forms of communication within the fire and emergency services

Answer 1

1. informal interpersonal
2. oral
3. written
4. incident scene communications

Question 2

anything that may prevent the receiver from completely understanding the message

Answer 2

interference

Question 3

5 general purposes for interpersonal communications

Answer 3

1. learning
2. relating
3. influencing
4. playing
5. helping

Question 4

average paragraph is ___ - ___ words long

Answer 4

75-125

Question 5

A _________ is a guide to organizational decision making

Answer 5

policy

Question 6

__________ detail in writing the steps to follow in conducting organizational policy for some specific, recurring problem or situation

Answer 6

procedures

Question 7

______________ is the ability of a system to work with and use the parts or equipment of another system

Answer 7

interoperability

Question 8

Interpersonal communication ( 5 elements)

Answer 8

1. sender
2. Message
3. Receiver
4. Feedback to sender
5. Interference

Question 9

Descriptions of listening skills (active process)

Answer 9

Attending
Understanding
Remembering
Evaluating
Responding

Question 10

Any learning technique that assists in memory retention

Answer 10

Mnemonic Device

Question 11

The process of engaging with individuals or groups using a verbal medium

Answer 11

Oral Communication

Question 12

Any writing containing information relating to the conduct of government or the performance of an governmental function

Answer 12

Public record

Question 13

A petition to a federal, state, or local agency for access to records concerning a specific topic individual, or organization

Answer 13

Freedom of Information Act request (FOIA)

Question 14

5 c’s of radio Communication

Answer 14

1. Conciseness
2. Clarity
3. Confidence
   4 .Control
4. Capability