Chapter 12

Question 1

a state in which the government functions with the common consent of the people

Answer 1

commonwealth

Question 2

a procedure to be put into effect should an emergency occur within a given region or area

Answer 2

area contingency plan (ACP)

Question 3

ongoing, repeated assessment conducted over time to evaluate an employee’s performance against an organization’s standards

Answer 3

formative evaluation

Question 4

company officer’s final assessment of the individual’s performance

Answer 4

summative evaluation

Question 5

1. Denial
2. Resistance
3. Exploration
4. commitment

Answer 5

4 change process stages

Question 6

1. create a climate for change
2. Plan for change
3. Communicate the advantages and effects of change
4. Meet the needs of both the organization and employees
5. Involve employees in change process
6. Provide support for employees during the change
7. Seek the imput and support of “opinion leaders” in organization

Answer 6

7 steps for overcoming Resistance to change

Question 7

A person who leads a change project or initiative. The define, research, plan, build support, and carefully select members of a change team.

Answer 7

Change Agent

Question 8

1. Recognize the need for change
2. Identify resistance and address it
3. Plan the change interventions
4. Implement the change
5. Control the change

Answer 8

5 step model for change