Chapter 13

Question 1

5 stages of development in leadership styles

Answer 1

1. Forming
2. Storming
3. Norming
4. Performing
5. Adjourning

Question 2

Share certain traits
Interact with one another
Accept rights and obligations as members of the group
Share a common identity

Answer 2

A group is defined by:

Question 3

1. Common binding interest
2. Group image/identity
3. Sense of continuity
4. Shared values
5. Roles within the group

Answer 3

5 essential Group characteristics

Question 4

Groups that have a positive self-image

Answer 4

Espirit de corps

Question 5

is a variety of procedures designed to help individuals adjust to certain situations and a means of either reinforcing correct behavior or eleminating imporper behavior

Answer 5

Counseling

Question 6

is a process of directing an individual’s skills performance

Answer 6

Coaching

Question 7

Peer Assistance

Answer 7

A process that involves having unit personnel assist each other in learning teamwork or perfecting new skills

Question 8

To maintain order through training and/or the threat or imposition of sanctions; setting and enforcing the limits or boundaries for expected performances

Answer 8

Discipline

Question 9

Preventive Action (oral)
Corrective Action ( written)
Punitive Action

Answer 9

3 levels of progressive discipline

Question 10

A program in which an individual can learn a particular skill set by following an active practitioner in the field

Answer 10

Job Shadowing

Question 11

Competency- basic skills
Proficiency- higher level of skill performance
Mastery- Highest level of skill performance

Answer 11

Levels of Capability