Chapter 3 Flashcards
3 skills a company officer must learn
leadership, supervision, management
evaluation method that incorporates feedback from multiple sources
360º Feedback Evaluation
includes the processes of directing, overseeing, and controlling the activities of other individuals
supervision
administration and control of projects, programs, situations, or organizations
management
anyone who is responsible for the activities of one or more subordinate employees
supervisor
pattern of thinking that includes self deception, peer pressure, and conformity to group ethics and values
groupthink
SMART can be used to establish objectives
Specific Measurable Attainable Relevant Time-Bound
employees are initially uncertain of their roles in the group. members begin to see themselves as part of the group. group members become enthusiastic about challenges and tasks
Forming
conflict may result as members jockey for informal leadership. conflict may occur when a new officer joins an existing unit.
Storming
group establishes and adheres to its own set of norms and values. members become closer and more cohesive. leader allows other team members to share leadership responsibilities
Norming
supervisor works to maintain team spirit. group is a true team with leadership shared by all members
Performing
________ is a process of giving motivational direction, positive reinforcement, and constructive feedback to employees in order to maintain and improve their performance
coaching
________ is a formal process which assists participants in identifying and resolving personal, behavioral, or career problems that are adversely affecting performance
Counseling
process of controlling or directing available resources for the purpose of achieving a goal or objective through the use of authority or persuasion
managing
management functions
Planning
Organizing
Directing
Controlling
________ determines in advance what an organization, a group, or an individual should do and how it will get done
planning
Policies, procedures and rules that are used frequently to manage the day to day emergency and nonemergency unit activities
standing plans
plans are usually intended to reach an objective within a short period of time
single-use plan
plans that chart the course of the organization over an indefinite future that is divided into definite time components
strategic plans
plans that focus on how objectives will be accomplished
operational/administrative
alternative plans that can be implemented in the event of unforeseen events
contingency
type of preparation than ensures your company is physically and mentally prepared to respond to an incident
indirect preparation
type of preparation that includes training and drilling; ensuring the readiness of PPE, apparatus, tools, and preincident plans
direct preparation
are the agreed-upon philosophical principles that define what is correct and proper behavior for the members of society
Ethics
- Is it legal
- Is it fair to all concerned
- How will it make me feel about myself
Ethics: three step check
- Describe the current performance
- Describe the desired performance
- Gain a commitment for change
- Follow up the commitment
4 step method of counseling
Is used to better prepare individuals for their roles and responsibilities within the organizations under the direction of a positive role model
Mentoring
A statistical tool used in project management that is designed to analyze and represent the task involved in completing a given project
Program Evaluation and Review Technique Chart
PERT
This leadership style provides clear directions of what, how, and when tasks will be performed. followers provide little or no input in decisions
Autocratic
_______ leaders solicit input from their followers before making decisions. Sometimes called participative leadership
Democratic
_______Leaders do not make decisions or avoid making them
Laissez-faire
Leadership style in which organizational change is accomplished by followers’ commitment to the leader’s vision and inspiration
Transformational
Leadership style enforces compliance through rewards and punishments. sometimes called managerial leadership
Transactional
