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Company Officer > Chapter 3 > Flashcards

Chapter 3 Flashcards

1
Q

3 skills a company officer must learn

A

leadership, supervision, management

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2
Q

evaluation method that incorporates feedback from multiple sources

A

360º Feedback Evaluation

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3
Q

includes the processes of directing, overseeing, and controlling the activities of other individuals

A

supervision

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4
Q

administration and control of projects, programs, situations, or organizations

A

management

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5
Q

anyone who is responsible for the activities of one or more subordinate employees

A

supervisor

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6
Q

pattern of thinking that includes self deception, peer pressure, and conformity to group ethics and values

A

groupthink

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7
Q

SMART can be used to establish objectives

A 
Specific
Measurable
Attainable
Relevant
Time-Bound
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8
Q

employees are initially uncertain of their roles in the group. members begin to see themselves as part of the group. group members become enthusiastic about challenges and tasks

A

Forming

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9
Q

conflict may result as members jockey for informal leadership. conflict may occur when a new officer joins an existing unit.

A

Storming

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10
Q

group establishes and adheres to its own set of norms and values. members become closer and more cohesive. leader allows other team members to share leadership responsibilities

A

Norming

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11
Q

supervisor works to maintain team spirit. group is a true team with leadership shared by all members

A

Performing

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12
Q

________ is a process of giving motivational direction, positive reinforcement, and constructive feedback to employees in order to maintain and improve their performance

A

coaching

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13
Q

________ is a formal process which assists participants in identifying and resolving personal, behavioral, or career problems that are adversely affecting performance

A

Counseling

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14
Q

process of controlling or directing available resources for the purpose of achieving a goal or objective through the use of authority or persuasion

A

managing

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15
Q

management functions

A

Planning
Organizing
Directing
Controlling

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16
Q

________ determines in advance what an organization, a group, or an individual should do and how it will get done

A

planning

17
Q

Policies, procedures and rules that are used frequently to manage the day to day emergency and nonemergency unit activities

A

standing plans

18
Q

plans are usually intended to reach an objective within a short period of time

A

single-use plan

19
Q

plans that chart the course of the organization over an indefinite future that is divided into definite time components

A

strategic plans

20
Q

plans that focus on how objectives will be accomplished

A

operational/administrative

21
Q

alternative plans that can be implemented in the event of unforeseen events

A

contingency

22
Q

type of preparation than ensures your company is physically and mentally prepared to respond to an incident

A

indirect preparation

23
Q

type of preparation that includes training and drilling; ensuring the readiness of PPE, apparatus, tools, and preincident plans

A

direct preparation

24
Q

are the agreed-upon philosophical principles that define what is correct and proper behavior for the members of society

A

Ethics

25
Q
  1. Is it legal
  2. Is it fair to all concerned
  3. How will it make me feel about myself
A

Ethics: three step check

26
Q
  1. Describe the current performance
  2. Describe the desired performance
  3. Gain a commitment for change
  4. Follow up the commitment
A

4 step method of counseling

27
Q

Is used to better prepare individuals for their roles and responsibilities within the organizations under the direction of a positive role model

A

Mentoring

28
Q

A statistical tool used in project management that is designed to analyze and represent the task involved in completing a given project

A

Program Evaluation and Review Technique Chart

PERT

29
Q

This leadership style provides clear directions of what, how, and when tasks will be performed. followers provide little or no input in decisions

A

Autocratic

30
Q

_______ leaders solicit input from their followers before making decisions. Sometimes called participative leadership

A

Democratic

31
Q

_______Leaders do not make decisions or avoid making them

A

Laissez-faire

32
Q

Leadership style in which organizational change is accomplished by followers’ commitment to the leader’s vision and inspiration

A

Transformational

33
Q

Leadership style enforces compliance through rewards and punishments. sometimes called managerial leadership

A

Transactional

Company Officer (13 decks)

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