Chapter 4 Flashcards
1
Q
__________ are the most important resources available to the fire and emergency services organizations
A
personnel
2
Q
5 step approach to problem solving
A
- Identify
- Select
- Design
- Implement
- Evaluate
3
Q
Conflict Behaviors
A
Passive
Aggressive
Passive/Agressive
Assertive
4
Q
training that corrects
A
discipline
5
Q
main purpose of discipline is to ________
A
educate
6
Q
3 levels of progressive discipline:
A
preventative action
corrective action
punitive action
7
Q
A complaint against management by one or more personnel concerning an actual, alleged, or perceived injustice
A
Grievance
