CHAPTER 5

Question 1

Performance = ?

Answer 1

capability X motivation X support

Question 2

capability

Answer 2

(the know how, KSA’s)

Question 3

motivation

Answer 3

the effort and desire

Question 4

support

Answer 4

the resources and support

Question 5

motivation

Answer 5

what propels a person to act (i.e., to take
actions or display behaviors).
 Motivation is an internal process
 Outside factors (including organizational processes and
management actions) can influence a person’s
motivation

Question 6

maslow hierarchy of needs theory?

Answer 6

Self-actualization (realizing one’s full
potential,
becoming everything one is capable of being)
 Esteem (Ego) (achievement, freedom, status,
recognition, and self esteem)
 Social (belonging, affection, friendship
and love)
 Safety (security – both physical and
psychological)
 Physiological (food, water, sex)

Question 7

herzebergs two factor theory (motivators and hygiene factors)

Answer 7

Motivators (“satisfiers”)
• Recognition
• Responsibility
• The work itself
• Advancement
Hygiene factors (“dissatisfiers”)
- Money/pay
- Supervision
- Working conditions
- Company policies

Question 8

equity theory

Answer 8

Employees are constantly comparing their outcomes
(O) and inputs (I) with those of some “Other.“
The “Other” is whatever they choose to compare with
 a co-worker
 people who work for other companies
 an idea of what is “fair,” based on more than one source

Question 9

expectancy theory

Answer 9

lyman porter and ee lawler suggest that motivation is also influenced by what people expect

Question 10

effort to performance expectations

Answer 10

employees belief that working harder will lead to higher performance

Question 11

performance reward linkage

Answer 11

individuals expectations that high performance will actually lead to rewards

Question 12

valence (value of rewards)

Answer 12

refers to how valuable the rewards are to the employee

Question 13

psychological contract

Answer 13

unwritten expectations employees and employers hav eabout their nature of their work relationships

Question 14

job satisfaction

Answer 14

positive feelings and evaluations desired from an individuals exmployment in a job

Question 15

employee engagement

Answer 15

extent to which an employees thoughts and behaviors are focused on his or her work and their employer’s success

Question 16

organizational citizenship behavior

Answer 16

occurs when an employee acts in a way that improves the psychological well-being and social environment or an organization

Question 17

absenteeism

Answer 17

any failure by an employee to report for work as scheduled or to stay at work when scheduled

Question 18

turnover

Answer 18

the process in which employees leave an organization and have to be replaced