chapter 1

Question 1

core competency

Answer 1

a unique capability that creates high value for a company

Question 2

human capital

Answer 2

the collective value of the capabilities, knowledge, skills, life experiences, and motivation of an organization’s workforcd

Question 3

productivity

Answer 3

measure of the quantity and quality of work done, considering the cost of the resources used

Question 4

unit labor cost

Answer 4

computed by dividing the average cost of workers by their average levels of output

Question 5

major ways to increase productivity are

Answer 5

1. organizational restructuring
2. redesigning work
3. aligning HR activities
4. outsourcing analysis

Question 6

organizational culture

Answer 6

culture of the organization

Question 7

HR def?

Answer 7

the recruitment, selection, development,
utilization of and accommodation to
people resources by organizations.

Question 8

4 strategic HR systems

Answer 8

1. staffing
2. learning
3. reward
4. performance

Question 9

4 types of human capital

Answer 9

1. physical assets
2. financial assets
3. intellectual property assets
4. human assets

Question 10

expatriate

Answer 10

a citizen of one country who is working in a second country and employed by an organization headquartered in the first country