Chapter 15

Question 1

contractual rights can be spelled out how?

Answer 1

in an employment contract or be implied as a result of employer actions or promises

Question 2

employment at will gives employers what right?

Answer 2

the right to hire and terminate employees with or without notice or cause and gives employees the right to quit with or without notice

Question 3

wrongful discharge occurs when what?

Answer 3

when an employer improperly or illegally terminates an individual’s employment

Question 4

constructive discharge is what?

Answer 4

the process of making conditions intolerable to get an employee to “voluntarily” quit a job

Question 5

just cause and due process are what?

Answer 5

steps taken to protect employees from unfair employment-related actions

Question 6

organizational justice is based on assessment of what 3 elements?

Answer 6

1. procedural
2. distributive
3. interactional justice

Question 7

alternative dispute resolution can be used to do what and what are the 5 approaches?

Answer 7

• can be used to address employee complaints or disputes
  1. arbitration
  2. peer review
  3. panels
  4. ombuds
  5. medication

Question 8

rights?

Answer 8

powers, privileges, or interests derived from law, nature, or tradition

Question 9

statutory rights?

Answer 9

rights based on specific laws or statutes passed by federal, state, or local governments

Question 10

responsibilities?

Answer 10

obiligations to perform certain tasks and duties

Question 11

contractual rights?

Answer 11

rights based on a specific contract between an employer and an employee

Question 12

emplyment contreact?

Answer 12

formal agreements that outlines the details of employment

Question 13

an emplyment agreement should address all particulrs of the employment relationship. what 5 things are they?

Answer 13

1. base \pay and icnentive compensation
2. basic and supllementary benefits and prerequisties
3. key job functions and performance criteria
4. contract term
5. terms and conditions for temrinating employment

Question 14

noncompete agreements?

Answer 14

• agreements that prohibit individuals who leave an prganization from working with an employer in the same line of business for a specified period of time

Question 15

nonpiracy agreements?

Answer 15

bar former employees from soliciting business from former customers and clients for a specified period of time

Question 16

clauses requiring nonsoliciation of current employees can be incorporated into what?

Answer 16

the employment agreement

Question 17

implied contract

Answer 17

an unwritten agreement created by the actions of the parties involved

Question 18

employment at will (EAW)

Answer 18

a common law doctrine states that employers have the right to hire, fire, demote, or promote whomever they choose, unless there is a law or a contract to the contrary, and employees may quit at any time with or without notice

Question 19

wrongful discharge

Answer 19

termination of an individual’s employment for reasons that are illegal or improper

Question 20

constructive discharge

Answer 20

process of deliberately making conditions intolerable to get an employee to quit

Question 21

just cause?

Answer 21

reasonable justification for taking employment related action. meaning any disciplinary action must be based on facts

Question 22

due process?

Answer 22

occurs when an employer is determining if there has been employee wrongdoing and uses a fair process to given an employee a chance to explain and defend his or her actions

Question 23

organizational justice?

Answer 23

the fairness of decisions and resource allocations in an organization

Question 24

procedural justice?

Answer 24

perceived fairness of the processes used to make decisions about employees

Question 25

distributive justice?

Answer 25

perceived fairness in the distribution of outcomes

Question 26

interactional justice?

Answer 26

the extent to which a person affected by an employment decision feels treated with dignity and respect

Question 27

open-door policy

Answer 27

a policy that allows workers with a complaint to talk with someone in management

Question 28

arbitration

Answer 28

process that uses a nuetral third party to make a binding decision, thereby eliminating the need to involve the court

Question 29

ombuds

Answer 29

individuals outside the normal chain of command who act as independent problem solvers for both management and employees

Question 30

what are alternative dispute resolution methods?

Answer 30

methods such as arbitration peer review panels, ombuds and mediation

Question 31

right to privacy?

Answer 31

an individual’s freedom from unauthorized and unreasonable intrusion into personal affairs

Question 32

privacy act of 1974 was enacted to do what?

Answer 32

protect individual privacy rights in the united states

Question 33

whistle blowers?

Answer 33

individuals who report real or perceived wrongs committed by their coworkers or empoyers

Question 34

bring your own device?

Answer 34

the practice of employees using their own mobile devices such as smart phones and digital tablets in teh workplace. meaning using their devices for work

Question 35

what is the USA patriot Act?

Answer 35

expanded legislation to allow government investigators to engage in broader monitoring of individuals and workplaces to protect national security

Question 36

what is the fair and accurate credit trasactions (FACT) act

Answer 36

employers can hire outside investigators without first notifying the individuals under investigation or getting their permission

Question 37

policies?

Answer 37

general guidelines that help focus organizational actions

Question 38

procedures

Answer 38

customary methods of handling activities

Question 39

rules?

Answer 39

specific guidelines that regulate and restrict individual’s behavior

Question 40

Employee handbook?

Answer 40

a physical or electronic manual that explains a company’s essential policies, procedures, and employee benefits

Question 41

pulse surveys?

Answer 41

frequent, short questionaires used to solicit anonymous employee feedback

Question 42

discipline?

Answer 42

a process of corrective action used to enforce organizational rules

Question 43

what are the two most common approaches to discipline?

Answer 43

positive discipline and prgressive desicipline?

Question 44

what is positive discipline appraoch and what are the 4 steps to positive discipline?

Answer 44

• approach that builds on the philosophy that violations are actions that usually can be corrected constructively without penalty, try to encourage employees and desirable behaviors
  1. counseling
  2. written documentation
  3. final warning
  4. discharge

Question 45

what is the progressive disciplin approach?

Answer 45

incorparates steps that become progressively more severe and are designed to change the employee;s innapropriate behavior through punishing

Question 46

termination?

Answer 46

when an employee is removed from an organization

Question 47

separation agreement?

Answer 47

agreement in which a terminated employee agrees not to sue the employer in exchange for specified benefits