Chapter 5 (135-146, 154-160) Flashcards
terminal values
long-term personal life goals
instrumental values
our ways of achieving our personal values or preferred ways of behaving
intrinsic work values
values related to the work itself
extrinsic work values
values related to the outcomes of work
intrapersonal value conflict
when instrumental values and terminal values conflict
interpersonal value conflict
when two different people have conflicting values
attitude
expresses our values, beliefs, and feelings towards something and inclines us to act or react in a certain way toward it
three components of attitude
beliefs
feelings
behavioral intentions
beliefs
your judgments about the object of the attitude that result from your values, past experiences, and reasoning
behavioral intentions
reflect your motivation to do something
cognitive dissonance
when the behavior and an attitude or two attitudes are conflictig
job satisfaction
our attitudes and feeling about our job
organizational commitment
how much an employee identifies with the organization and its goals and wants to stay with that coorporation
affective commitment
positive emotional attachment
-i.e. people who work at a children’s hospital
normative commitment
when an employee feels obligated to stay with a company for moral or ethical reasons
-i.e. if a company pays for you to get an MBA
