Chapter 12 (389-412)

Question 1

functional team

Answer 1

members come from the same department or functional area

Question 2

cross-functional team

Answer 2

members come from different departments or functional areas

Question 3

problem-solving team

Answer 3

team created to solve problems and make improvements

Question 4

self-directed team

Answer 4

set their own goals and pursue them in ways defined by the team

Question 5

venture team

Answer 5

team that operates semi-autonomously (semi-freely) to create and develop new products, processes, or businesses

Question 6

virtual team

Answer 6

team whose members are linked by technology

Question 7

global teams

Answer 7

face-to-face or virtual teams with members from different countries

Question 8

5 steps of forming a group

Answer 8

forming
storming
norming
performing
adjourning

Question 9

forming

Answer 9

members learn about each other and the team’s goals, purpose, and lifespan

Question 10

storming

Answer 10

stage of conflict in which team members begin to establish goals, work processes, and individual roles

Question 11

norming

Answer 11

team becomes more cohesive and clarify roles, responsibilities, goals, and performance

Question 12

performing

Answer 12

team is cohesive, productive, and makes progress towards their goals

Question 13

adjourning

Answer 13

when the team disbands

Question 14

constructive conflict

Answer 14

positive conflict over work goals and processes

Question 15

dysfunctional conflict

Answer 15

negative conflict regarding personalities and individual team member conflict

Question 16

3 components of team effetiveness

Answer 16

quality product
improved ability to work together
satisfying team experience

Question 17

process gain

Answer 17

performance improvements from working in a team rather than individually

Question 18

process loss

Answer 18

team performs worse than individual members would

Question 19

team efficacy

Answer 19

a team’s shared belief that it can reach its goals

Question 20

cohesiveness

Answer 20

how loyal and attracted the members af a team are to the team

Question 21

social loafing

Answer 21

when members put less effort into a task because they are on a team

Question 22

social facilitation

Answer 22

increase in effort by a member from the need to look good in a group

Question 23

roles

Answer 23

tasks expected from individuals because of their position

Question 24

emotional intelligence

Answer 24

ability to perceive and express emotions, to understand and use them, and to manage them in yourself and others

Question 25

liaison rules

Answer 25

one or more tam members are responsible for regularly communicating with other teams

Question 26

overlapping team membership

Answer 26

one or more team members is also on another team

Question 27

cross-team integration teams

Answer 27

team member serves on a work team and on a second team with the function of integrating the teams

Question 28

management teams

Answer 28

higher-level teams of managers manages lower-level cross-team integration

Question 29

team contract

Answer 29

written agreement among team members establishing ground rules

Question 30

informational diversity

Answer 30

diversity in knowledge and experience

Question 31

demographic diversity

Answer 31

diversity in age, race, or gender

Question 32

direct v. indirect communication

Answer 32

direct (Western culture) is explicit communication where all information is readily available
indirect leaves more room for inference