Chapter 12 (389-412) Flashcards
functional team
members come from the same department or functional area
cross-functional team
members come from different departments or functional areas
problem-solving team
team created to solve problems and make improvements
self-directed team
set their own goals and pursue them in ways defined by the team
venture team
team that operates semi-autonomously (semi-freely) to create and develop new products, processes, or businesses
virtual team
team whose members are linked by technology
global teams
face-to-face or virtual teams with members from different countries
5 steps of forming a group
forming storming norming performing adjourning
forming
members learn about each other and the team’s goals, purpose, and lifespan
storming
stage of conflict in which team members begin to establish goals, work processes, and individual roles
norming
team becomes more cohesive and clarify roles, responsibilities, goals, and performance
performing
team is cohesive, productive, and makes progress towards their goals
adjourning
when the team disbands
constructive conflict
positive conflict over work goals and processes
dysfunctional conflict
negative conflict regarding personalities and individual team member conflict
3 components of team effetiveness
quality product
improved ability to work together
satisfying team experience
process gain
performance improvements from working in a team rather than individually
process loss
team performs worse than individual members would
team efficacy
a team’s shared belief that it can reach its goals
cohesiveness
how loyal and attracted the members af a team are to the team
social loafing
when members put less effort into a task because they are on a team
social facilitation
increase in effort by a member from the need to look good in a group
roles
tasks expected from individuals because of their position
emotional intelligence
ability to perceive and express emotions, to understand and use them, and to manage them in yourself and others
liaison rules
one or more tam members are responsible for regularly communicating with other teams
overlapping team membership
one or more team members is also on another team
cross-team integration teams
team member serves on a work team and on a second team with the function of integrating the teams
management teams
higher-level teams of managers manages lower-level cross-team integration
team contract
written agreement among team members establishing ground rules
informational diversity
diversity in knowledge and experience
demographic diversity
diversity in age, race, or gender
direct v. indirect communication
direct (Western culture) is explicit communication where all information is readily available
indirect leaves more room for inference
