Chapter 42: Ambulance Operations and Air Medical Response

Question 1

NHTSA’s 6 core elements for advancing a culture of safety

Answer 1

• just culture
• coordinated support and resources
• EMS safety data system
• EMS education initiatives
• EMS safety standards
• requirements for reporting and investigation

Question 2

crew resource management (CRM)

Answer 2

the process of effectively using all resources available to reduce errors, increase safety, and improve performance

Question 3

five-step assertive statement process to correct a problem (appreciative inquiry)

Answer 3

• opening or attention getter
• state concern with the situation based on your analysis
• state the problem
• state the solution
• obtain your partner’s agreement

Question 4

5 essential factors of CRM

Answer 4

• communication
• situational awareness
• decision making
• teamwork
• barriers

Question 5

major phases of an ambulance call

Answer 5

1. daily pre-run vehicle and equipment preparation
2. dispatch
3. en route to scene
4. at scene
5. en route to receiving facility
6. at receiving facility
7. en route to station
8. post run