Chapter 4 Emotions and Moods Flashcards
A broad range of feelings that people experience.
affect
Intense, discrete, and short-lived feeling experiences that are often caused by a specific event.
emotions
Feelings that tend to be longer-lived and less intense than emotions and that lack a contextual stimulus.
moods
Emotions that have moral implications.
moral emotions
A mood dimension that consists of specific positive emotions such as excitement, enthusiasm, and elation at the high end.
positive affect
A mood dimension that consists of emotions such as nervousness, stress, and anxiety at the high end.
negative affect
The tendency of most individuals to experience a mildly positive mood at zero input (when nothing in particular is going on).
positivity offset
Individual differences in the strength with which individuals experience their emotions.
affect intensity
The tendency of people to associate two events when in reality there is no connection.
illusory correlation
A situation in which an employee expresses organizationally desired emotions during interpersonal transactions at work.
emotional labor
An individual’s actual emotions.
felt emotions
Emotions that are organizationally required and considered appropriate in a given job.
displayed emotions
Hiding one’s feelings and forgoing emotional expressions in response to display rules.
surface acting
Trying to modify one’s true feelings based on display rules.
deep acting
Inconsistencies between the emotions people feel and the emotions they project.
emotional dissonance
