Chapter 2 Diversity in Organizations

Question 1

Differences in easily perceived characteristics, such as gender, race, ethnicity, age, or disability, that do not necessarily reflect the ways people think or feel but that may activate certain stereotypes.

Answer 1

surface-level diversity

Question 2

Differences in values, personality, and work preferences that become progressively more important for determining similarity as people get to know one another better.

Answer 2

deep-level diversity

Question 3

Noting of a difference between things; often we refer to unfair discrimination, which means making judgments about individuals based on stereotypes regarding their demographic group.

Answer 3

discrimination

Question 4

Judging someone on the basis of our perception of the group to which that person belongs.

Answer 4

stereotyping

Question 5

The degree to which we agree internally with the generally negative stereotyped perceptions of our groups.

Answer 5

stereotype threat

Question 6

Personal characteristics—such as age, gender, race, and length of tenure—that are objective and easily obtained from personnel records. These characteristics are representative of surface-level diversity.

Answer 6

biographical characteristics

Question 7

We define _____ as the heritage people use to identify themselves

Answer 7

race

Question 8

_______ is the additional set of cultural characteristics that often overlaps with race

Answer 8

ethnicity

Question 9

In an organization, an environment of inclusiveness and an acceptance of diversity.

Answer 9

positive diversity climate

Question 10

An individual’s capacity to perform the various tasks in a job.

Answer 10

ability

Question 11

Overall abilities are essentially made up of two sets of factors:

Answer 11

intellectual and physical.

Question 12

The capacity to do mental activities—thinking, reasoning, and problem solving.

Answer 12

intellectual abilities

Question 13

An overall factor of intelligence, as suggested by the positive correlations among specific intellectual ability dimensions.

Answer 13

general mental ability (GMA)

Question 14

The capacity to do tasks that demand stamina, dexterity, strength, and similar characteristics.

Answer 14

physical abilities

Question 15

The process and programs by which managers make everyone more aware of and sensitive to the needs and differences of others.

Answer 15

diversity management