Chapter 10 Understanding Work Teams

Question 1

________ is a group whose individual efforts produce performance that is greater than the sum of the individual inputs

Answer 1

Work team

Question 2

A group that interacts primarily to share information, make decisions, and help each group member perform within their area of responsibility.

Answer 2

Work Group

Question 3

The interaction or cooperation of two or more organizations, substances, or other agents to produce a combined effect, which is greater than the sum of their separate effects.

Answer 3

Synergy

Question 4

Types of Teams (4)

Answer 4

Problem-solving
Self-managed
Cross-functional
Virtual

Question 5

5-10 employees from the same department.
Meet for a few hours in a week.
Discuss ways of improving quality, efficiency, and work environment.
Provide recommendations, but rarely has the authority to implement their recommendations.

Answer 5

Problem-solving Team

Question 6

10-15 employees
Perform highly related/interdependent jobs
Take on some supervisor responsibilities
Planning and scheduling work
Assigning tasks to members
Making operating decisions
Taking action on problems
Working with suppliers and customers
Fully self-managed team even select their own members who evaluate each other’s performance.
When team is established, supervisor position loses its importance.
Sometimes position is eliminated.

Answer 6

Self-managed Team

Question 7

Number of members depends
Employees from about the same hierarchical level, but from different work areas
Can be from the same or different organizations
Not simple to manage
Power shifts
Leadership ambiguity
Trust issues
Early stages of this team type is long

Answer 7

Cross-functional Team

Question 8

Number of members depends
Members use computer technology
Physically absent, virtually present
Collaboration happens online
Members may need different competencies to work in a virtual team
Manager should manage this team differently
Shared leadership has positive impacts on team performance
Trust is established
Progress is monitored closely
Efforts and products are publicized throughout the organization

Answer 8

Virtual Team

Question 9

_________ is a collection of two or more interdependent teams that share a superordinate goal.

Answer 9

Multiteam system

Question 10

Current research suggests there are three factors with their sub-factors are responsible for team effectiveness.

Answer 10

Team Context
Team Composition
Team Process

Question 11

Adequate Resources
Leadership and Structure
Climate of Trust
Performance Evaluations and Rewards

Answer 11

Team Context

Question 12

Abilities of members
Personality
Allocating roles
Diversity
Organizational demography
Cultural differences
Size of teams
Member preferences

Answer 12

Team Composition

Question 13

Common Plan and Purpose
Reflexivity
Specific Goals
Team Efficacy
Team Identity
Team Cohesion
Mental Models
Conflict Levels
Social Loafing

Answer 13

Team Processes

Question 14

______ is the foundation of leadership

Answer 14

Trust

Question 15

_________ is the degree to which members of a work unit share a common demographic attribute, such as age, sex, race, educational level, or length of service in an organization, and the impact of this attribute on turnover.

Answer 15

Organizational demography

Question 16

Effective teams show ______

Answer 16

reflexity

Question 17

__________ is a situation when team members are emotionally attached to one another and motivated toward the team because of their attachment.

Answer 17

Team cohesion

Question 18

_______ is team members’ knowledge and belief about how the work gets done by the team.

Answer 18

Mental model

Question 19

Team members with ________ engaged in more frequent interactions with each other, are more motivated, have more positive attitudes toward their work, and receive higher performance ratings.

Answer 19

shared mental model

Question 20

Team members with a __________ show poor individual performance, which in turn, brings poor team performance.

Answer 20

wrong mental model

Question 21

__________ are those based on interpersonal incompatibility, tension, and animosity toward others.

Answer 21

Relational conflicts

Question 22

_________ are disagreement about task contents

Answer 22

Task conflicts

Question 23

__________ is the tendency of individuals to show less effort when they are part of a group.

Answer 23

Social loafing

Question 24

Three steps

Answer 24

Selecting: Hiring team players
Employees who like to work in a team
Personality of employees

Training: Creating team players
Workshops help employees improve their problem-solving, communication, negotiation, conflict management, and coaching skills.

Rewarding: Providing incentives to be a good team player
Reward system should encourage cooperative efforts than competitive ones.