CHAPTER 4

Question 1

Any radio or hardware containing a transmitter and receiver that is located in a fixed place

Answer 1

Base station

Question 2

A low-power radio that communicates through an interconnected series of repeater station called “cells”

Answer 2

Cellular telephone

Question 3

An assigned frequencies that are used to carry voice and/or data communications

Answer 3

Channel

Question 4

Questions that can be answered in short or single word responses

Answer 4

Closed-ended questions

Question 5

The transmission of information to another person - verbally or through body language

Answer 5

Communication

Question 6

When one person imposes his or her beliefs, values, and practices on another because he or she believes his or her ideals are superior

Answer 6

Cultural imposition

Question 7

A special telephone line that is used for specific point-to-point communications; also known as a hotline

Answer 7

Dedicated line

Question 8

The recorded portion of the EMT’s patient interaction, either written or electronic. This becomes part of the patient’s permanent medical record.

Answer 8

Documentation

Question 9

The ability to transmit and receive simultaneously

Answer 9

Duplex

Question 10

When a person considers his or her own cultural values as more important when interacting with people of a different culture

Answer 10

Ethnocentrism

Question 11

The federal agency that has jurisdiction over interstate and international telephone and telegraph services and satellite communications, all of which may in involve EMS activity

Answer 11

Federal Communications Commission (FCC)

Question 12

A communication system that uses voice-over-Internet-protocol (VoIP) technology to allow multiple agencies to communicate and transmit data.

Answer 12

Interoperable Communications System

Question 13

VHF and UHF channels that the Federal Communications Commission has designated exclusively for EMS use

Answer 13

MED channels

Question 14

A small computer terminal inside the ambulance that directly receives data from the dispatch center

Answer 14

Mobile Data Terminal (MDT)

Question 15

The ability to transmit audio and data signals through the use of more than one communications channel.

Answer 15

Multiplex

Question 16

Anything that dampens or obscures the true meaning of a message

Answer 16

Noise

Question 17

Questions for which the patient must provide detail to give an answer

Answer 17

Open-ended questions

Question 18

The use of a radio signal and a voice or digital message that is transmitted to pagers (“beepers”) or desktop monitor radios

Answer 18

Paging

Question 19

The legal document used to record all patient care activities. This report has direct patient care functions but also administrative and quality control functions. Also known as prehospital care reports.

Answer 19

Patient Care Report

Question 20

Sexual intercourse forcibly inflicted on another person, against that person’s will

Answer 20

Rape

Question 21

A trusting relationship that you build with your patient.

Answer 21

Rapport

Question 22

A special base station radio that receives messages and signals on one frequency and then automatically retransmits them on a second frequency

Answer 22

Repeater

Question 23

A radio receiver that searches or “scans” accross several frequencies until the message is completed; the process is then repeated

Answer 23

Scanner

Question 24

Single-frequency radio; transmissions can occur in either direction but not simultaneously in both; when one party transmits, the other can only receive, and the party that is transmitting is unable to receive.

Answer 24

Simplex

Question 25

Written documents, signed be the EMS system’s medical director, that outline specific directions, permissions, and sometimes prohibitions regarding patient care; also called protocols

Answer 25

Standing orders

Question 26

A process in which electronic signals are converted into coded, audible signals; these signals can then be transmitted by radio or telephone to a receiver with a decoder at the hospital.

Answer 26

Telemetry

Question 27

Verbal and nonverbal communication techniques that encourage patients to express their feelings and to achieve a positive relationship.

Answer 27

Therapeutic communication

Question 28

Telecommunication systems that allow a computer to maximize utilization of a group of frequencies

Answer 28

Trunking

Question 29

Radio frequencies between 300 and 3,000 MHz

Answer 29

Ultra-high frequency

Question 30

Radio frequencies between 30 and 300 MHz; the VHF spectrum is further divided into “high” and “low” bands

Answer 30

very high frequency