Chapter 3 - Attitudes and Job Satisfaction Flashcards

1
Q

Evaluative statements or judgments concerning objects, people, or events.

A

Attitudes

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2
Q

The opinion or belief segment of an attitude.

A

Cognitive Component

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3
Q

The emotional or feeling segment of an attitude.

A

Affective Component

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4
Q

An intention to behave in a certain way toward someone or something.

A

Behavioral Component

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5
Q

Any incompatibility between two or more attitudes or between behavior and attitudes.

A

Cognitive Dissonance

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6
Q

A positive feeling about one’s job resulting from an evaluation of its characteristics.

A

Job Satisfaction

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7
Q

The degree to which a person identifies with a job, actively participates in it, and considers performance important to self-worth.

A

Job Involvement

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8
Q

Employees’ belief in the degree to which they affect their work environment, their competence, the meaningfulness of their job, and their perceived autonomy in their work.

A

Psychological Empowerment

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9
Q

The degree to which employees believe an organization values their contribution and cares about their well-being.

A

Perceived Organizational Support (POS)

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10
Q

The degree to which an employee identifies with a particular organization and its goals and wishes to maintain membership in the organization.

A

Organizational Commitment

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11
Q

The degree to which people in a country accept that power in institutions and organizations is distributed unequally.

A

Power Distance

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12
Q

An individual’s involvement with, satisfaction with, and enthusiasm for the work he or she does.

A

Employee Engagement

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13
Q

Believing in one’s inner worth and basic competence.

A

Core Self-Evaluation (cSE)

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14
Q

An organization’s self-regulated actions to benefit society or the environment beyond what is required by law.

A

Corporate Social Responsibility (cSR)

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15
Q

Dissatisfaction expressed through behavior directed toward leaving the organization.

A

Exit

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16
Q

Dissatisfaction expressed through active and constructive attempts to improve conditions.

A

Voice

17
Q

Dissatisfaction expressed by passively waiting for conditions to improve.

A

Loyalty

18
Q

Dissatisfaction expressed through allowing conditions to worsen.

A

Neglect

19
Q

Actions that actively damage the organization, including stealing, behaving aggressively toward coworkers, or being late or absent.

A

Counterproductive Work Behavior (cWB)