Chapter 11 - Communication

Question 1

The transfer and the understanding of meaning.

Answer 1

Communication

Question 2

The steps between a source and a receiver that result in the transfer and understanding of meaning.

Answer 2

Communication Process

Question 3

Communication channels established by an organization to transmit messages related to the professional activities of members.

Answer 3

Formal Channels

Question 4

Communication channels that are created spontaneously and that emerge as responses to individual choices.

Answer 4

Informal Channels

Question 5

An organization’s informal communication network.

Answer 5

Grapevine

Question 6

The amount of information that can be transmitted during a communication episode.

Answer 6

Channel Richness

Question 7

A relatively superficial consideration of evidence and information making use of heuristics.

Answer 7

Automatic Processing

Question 8

A detailed consideration of evidence and information relying on facts, figures, and logic.

Answer 8

Controlled Processing

Question 9

A personality trait of individuals depicting the ongoing desire to think and learn.

Answer 9

Need for Cognition

Question 10

A sender’s manipulation of information so that it will be seen more favorably by the receiver.

Answer 10

Filtering

Question 11

A condition in which information inflow exceeds an individual’s processing capacity.

Answer 11

Information Overload

Question 12

Undue tension and anxiety about oral communication, written communication, or both.

Answer 12

Communication Apprehension

Question 13

Cultures that rely heavily on nonverbal and subtle situational cues in communication.

Answer 13

High-Context Cultures

Question 14

Cultures that rely heavily on words to convey meaning in communication.

Answer 14

Low-Context Cultures