Chapter 3

Question 1

The inner-guiding moral principles, values, and beliefs that people use to analyze or interpret a situation and then decide what is the “right” or appropriate way to behave

Answer 1

Ethics

Question 2

A type of quandary in which people have to decide if they should act in a way that might help another person or group even though doing so might go against their own self-interest

Answer 2

Ethical dilemma

Question 3

The people and groups that supply a company with its productive resources and so have a claim on and a stake in the company

Answer 3

Stakeholder

Question 4

Utilitarian
Moral rights
Practical
Justices

Answer 4

4 ethical rules

Question 5

Willingness of one person or group to have faith or confidence in another person’s goodwill, even though this puts them at risk

Esteem or high repute that individuals or organizations gain when they behave ethically

Answer 5

Trust

Reputation

Question 6

Professional
Societal
Individual

Answer 6

Organizations code of ethics derive from

Question 7

An ethics officer who monitors an organization’s practices and procedures to be sure they are ethical

Answer 7

Ethics ombudsman

Question 8

Differences among people due to age, gender, race, ethnicity, religion, sexual orientation, socioeconomic background, education, experience, physical appearance, capabilities, disabilities, and any other characteristic used to distinguish people

A metaphor alluding to the invisible barrier that prevents minorities and women from being promoted to top corporate positions

Answer 8

Diversity

Glass ceiling

Question 9

Asking for or forcing an employee to perform sexual favors in exchange for receiving some reward or avoiding negative consequences

Telling lewd jokes, displaying pornography, making sexually oriented remarks about someone’s personal appearance, and other sex-related actions that make the work environment unpleasant

Answer 9

Quid pro quo

Hostile work environment