Chapter 14

Question 1

• The management of any aspect of the production system that transforms inputs into finished goods and services
• The system that an organization uses to acquire inputs, convert inputs into outputs, and dispose of the outputs
• Manager who is responsible for managing an organization’s production system and for determining where operating improvements might be made

Answer 1

Operations Management -
Production System -
Operations Manager -

Question 2

Goods and services that are reliable, dependable, or psychologically satisfying

Amount of inputs required to produce a given output

Action taken to meet the demands and needs of customers

Answer 2

Quality

Efficiency

Responsiveness to Customers