Chapter 10

Question 1

• The process by which a person exerts influence over other people and inspires, motivates and directs their activities to help achieve group or organizational goals
• An individual who is able to exert influence over other people to help achieve group or organizational goals

Answer 1

Leadership -

Leader -

Question 2

The specific ways in which a manager chooses to influence others shapes the way that manager approaches the other tasks of management.

The challenge is for managers at all levels to develop an effective personal management style.

2.
Leader who has a strong desire to serve and work for the benefit of others

Shares power with followers

Strives to ensure that followers’ most important needs are met

Answer 2

Personal leadership style

Servant

Question 3

The process of giving employees at all levels the authority to make decisions, be responsible for their outcomes, improve quality, and cut costs

Answer 3

Empowerment

Question 4

This model focuses on identifying personal characteristics that cause effective leadership.
Many “traits” are the result of skills and knowledge and effective leaders do not necessarily possess all of these traits.

Answer 4

Trait model

Question 5

Behavior indicating that a manager trusts, respects, and cares about subordinates

Behavior that managers engage in to ensure that work gets done, subordinates perform their jobs acceptably, and the organization is efficient and effective

Answer 5

Behavior Model - Identifies the two basic types of behavior that many leaders engage in to influence their subordinates: ______&______ structure

Consideration and initiating

Question 6

whether or not a manager is an effective leader is the result of the interplay between what the manager is like, what he or she does, and the situation in which leadership takes place.

Answer 6

Contingency Models -

Question 7

Theory states that effective leaders motivate subordinates to achieve goals by

____ identifying the outcomes that subordinates are trying to obtain
_____ workers with these outcomes for high-performance and goal attainment
_____ the paths to the attainment of the goals

Answer 7

Path-Goal Theory

Clearly

Rewarding

Clarifying

Question 8

• Setting goals, assigning tasks, showing subordinates how to complete tasks, and taking concrete steps to improve performance

Expressing concern for subordinates and looking out for their best interests

• Giving subordinates a say in matters that affect them
• Setting very challenging goals, believing in workers’ abilities

Answer 8

Directive Behaviors -
Supportive Behavior -
Participative Behavior -
Achievement-Oriented Behavior -

Question 9

Leadership Substitute - A characteristic of a subordinate or characteristic of a situation or context that acts in place of the influence of a leader and makes leadership unnecessary
Possible substitutes can be found in:
Characteristics of the subordinates: their skills, experience, motivation
Characteristics of context: the extent to which work is interesting and fun

Answer 9

Leadership Substitute -

Question 10

Makes subordinates aware of the importance of their jobs and performance to the organization
Makes subordinates aware of their own needs for personal growth and development
Motivates workers to work for the good of the organization, not just themselves

Leaders who motivate subordinates by rewarding them for high performance and reprimanding them for low performance

Answer 10

Transformational Leadership

Transactional Leadership

Question 11

• An enthusiastic, self-confident transformational leader who is able to clearly communicate his or her vision of how good things could be

Behavior a leader engages in to make followers be aware of problems and view these problems in new ways, consistent with the leader’s vision

Behavior a leader engages in to support and encourage followers and help them develop and grow on the job

Answer 11

Charismatic Leader -
Intellectual Stimulation -
Developmental Consideration -

Question 12

Groups whose leaders experienced positive moods had better coordination
Groups whose leaders experienced negative moods exerted more effort

Helps leaders develop a vision for their firm
Helps motivate subordinates to commit to the vision
Energizes subordinates to work to achieve the vision

Answer 12

The Moods of Leaders

Emotional Intelligence